Account Manager

Confidential; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Career progression

Training and development

High-performing team culture

Leeds city centre office

Leading education recruitment business

Competitive salary and bonus potential

Job summary

Prospero Teaching's CES division in Newcastle is seeking an Account Manager to build strong relationships with schools and educational partners, manage client accounts, and help place tutors and support staff to deliver impactful learning outcomes.

You will work closely with consultants and internal teams to ensure outstanding service, identify growth opportunities, and drive customer retention in a busy educational setting.

Qualifications

• Excellent communication and relationship-building skills.
• A customer-focused and solutions-driven approach.
• Strong organisation and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident, proactive and commercially aware.
• Driven to achieve targets and business objectives.
• A positive team player with a resilient attitude.

Responsibilities

• Managing and developing relationships with schools, local authorities and key partner organisations
• Acting as the main point of contact for client accounts
• Understanding client requirements and matching the best tutors and support staff to their needs
• Building strong relationships with candidates, clients and parents/carers
• Ensuring tuition provisions are delivered successfully and to a high standard
• Identifying opportunities to grow existing accounts and increase revenue
• Monitoring attendance, progress and service delivery
• Providing regular updates and reports to clients
• Working closely with consultants and internal teams to ensure an exceptional customer experience
• Supporting business growth through excellent account management and customer retention

Skills

Relationship building

Account management

Customer service

Sales

Communication

Multitasking

Team player

Tools

CRM (implied)

Job description

Account Manager

Build Relationships. Drive Growth. Make a Difference.

Are you a natural relationship builder with a passion for delivering exceptional customer service? Do you enjoy managing accounts, identifying opportunities, and working in a fast-paced environment where no two days are the same?

Due to continued growth, Prospero Teaching's Children's Educational Services (CES) division is looking for an Account Manager to join our Newcastle team.

Working with schools, local authorities and education providers, you'll play a key role in managing existing client relationships, securing tuition placements, and helping to deliver life-changing support to young people across the region.

What You'll Be Doing

• - Managing and developing relationships with schools, local authorities and key partner organisations
• - Acting as the main point of contact for your client accounts
• - Understanding client requirements and matching the best tutors and support staff to their needs
• - Building strong relationships with candidates, clients and parents/carers
• - Ensuring tuition provisions are delivered successfully and to a high standard
• - Identifying opportunities to grow existing accounts and increase revenue
• - Monitoring attendance, progress and service delivery
• - Providing regular updates and reports to clients
• - Working closely with consultants and internal teams to ensure an exceptional customer experience
• - Supporting business growth through excellent account management and customer retention

What We're Looking For

• - Excellent communication and relationship-building skills
• - A customer-focused and solutions-driven approach
• - Strong organisation and time-management skills
• - Ability to manage multiple priorities in a fast-paced environment
• - Confident, proactive and commercially aware
• - Driven to achieve targets and business objectives
• - A positive team player with a resilient attitude

Experience

Experience within account management, recruitment, customer service, sales, education or a similar relationship-focused role would be advantageous, but we're equally interested in ambitious individuals with the right attitude and transferable skills.

Why Join Prospero?

• - Clear career progression opportunities
• - Comprehensive training and ongoing development
• - Supportive, high-performing team culture
• - Modern Leeds city centre office
• - Opportunity to work with a leading education recruitment business
• - Competitive salary and bonus potential

IND - INT