Account Manager

Prospero Group; Morley; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prospero Group’s Leeds-based CES division seeks a proactive Account Manager to nurture relationships with schools, authorities, and education providers, matching tutors to needs and driving service excellence across the region.

You will be the primary contact for client accounts, ensuring tuition provisions meet high standards, while identifying opportunities to expand revenue and strengthen client partnerships. A customer-focused, solutions-driven approach is essential.

Qualifications

• Experience in account management or customer-facing roles, preferably in education.
• Strong communication and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and develop relationships with schools, local authorities and partner organisations.
• Act as the main point of contact for client accounts.
• Understand client requirements and match tutors and support staff to needs.
• Build strong relationships with candidates, clients and parents/carers.
• Ensure tuition provisions are delivered to a high standard.
• Identify opportunities to grow existing accounts and increase revenue.
• Monitor attendance, progress and service delivery.
• Provide regular updates and reports to clients.
• Collaborate with consultants and internal teams to ensure an exceptional customer experience.
• Support business growth through strong account management and client retention.

Skills

Relationship-building

Client management

Communication

Organisation

Target-driven

Job description

Account Manager

Build Relationships. Drive Growth. Make a Difference.

Are you a natural relationship builder with a passion for delivering exceptional customer service? Do you enjoy managing accounts, identifying opportunities, and working in a fast-paced environment where no two days are the same?

Due to continued growth, Prospero Teaching's Children's Educational Services (CES) division is looking for an Account Manager to join our Leeds team.

Working with schools, local authorities and education providers, you'll play a key role in managing existing client relationships, securing tuition placements, and helping to deliver life-changing support to young people across the region.

What You'll Be Doing

• Managing and developing relationships with schools, local authorities and key partner organisations
• Acting as the main point of contact for your client accounts
• Understanding client requirements and matching the best tutors and support staff to their needs
• Building strong relationships with candidates, clients and parents/carers
• Ensuring tuition provisions are delivered successfully and to a high standard
• Identifying opportunities to grow existing accounts and increase revenue
• Monitoring attendance, progress and service delivery
• Providing regular updates and reports to clients
• Working closely with consultants and internal teams to ensure an exceptional customer experience
• Supporting business growth through excellent account management and customer retention

What We're Looking For

• Excellent communication and relationship-building skills
• A customer-focused and solutions-driven approach
• Strong organisation and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident, proactive and commercially aware
• Driven to achieve targets and business objectives
• A positive team player with a resilient attitude

Experience

Experience within account management, recruitment, customer service, sales, education or a similar relationship-focused role would be advantageous, but we're equally interested in ambitious individuals with the right attitude and transferable skills.

Why Join Prospero?

• Clear career progression opportunities
• Comprehensive training and ongoing development
• Supportive, high-performing team culture
• Modern Leeds city centre office
• Opportunity to work with a leading education recruitment business
• Competitive salary and bonus potential

If you're motivated by building relationships, delivering exceptional service and helping grow a successful business, we'd love to hear from you.

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