Account Manager

Prospero Group; Wallsend; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Clear career progression opportunities

Comprehensive training and ongoing dev

Supportive, high-performing team

Modern Leeds city centre office

Résumé du poste

Prospero Group, specifically the CES division, is seeking an Account Manager to join the Newcastle team. You will manage relationships with schools, authorities and education providers, matching tutors and support staff to client needs and driving high-quality tuition delivery across the region.

Ideal candidates will have strong communication, relationship-building and organisational skills, with a customer-focused, solutions-driven approach and a track record of achieving targets in a

Qualifications

• Experience in account management or a relationship-driven role is preferred.
• Ability to identify client needs and match solutions accordingly.
• Strong communication and organisational skills are essential.

Responsabilités

• Manage and develop relationships with schools, local authorities and partner organisations.
• Act as the main point of contact for client accounts.
• Understand client requirements and align tutors and support staff accordingly.
• Build relationships with candidates, clients and parents/carers.
• Ensure tuition provision is delivered to a high standard.
• Identify opportunities to grow existing accounts and revenue.

Connaissances

Account management

Customer service

Relationship building

Sales

Outils

CRM software

MS Office

Description du poste

Account Manager

Build Relationships. Drive Growth. Make a Difference.

Are you a natural relationship builder with a passion for delivering exceptional customer service? Do you enjoy managing accounts, identifying opportunities, and working in a fast-paced environment where no two days are the same?

Due to continued growth, Prospero Teaching's Children's Educational Services (CES) division is looking for an Account Manager to join our Newcastle team.

Working with schools, local authorities and education providers, you'll play a key role in managing existing client relationships, securing tuition placements, and helping to deliver life-changing support to young people across the region.

What You'll Be Doing

• Managing and developing relationships with schools, local authorities and key partner organisations
• Acting as the main point of contact for your client accounts
• Understanding client requirements and matching the best tutors and support staff to their needs
• Building strong relationships with candidates, clients and parents/carers
• Ensuring tuition provisions are delivered successfully and to a high standard
• Identifying opportunities to grow existing accounts and increase revenue
• Monitoring attendance, progress and service delivery
• Providing regular updates and reports to clients
• Working closely with consultants and internal teams to ensure an exceptional customer experience
• Supporting business growth through excellent account management and customer retention

What We're Looking For

• Excellent communication and relationship-building skills
• A customer-focused and solutions-driven approach
• Strong organisation and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident, proactive and commercially aware
• Driven to achieve targets and business objectives
• A positive team player with a resilient attitude

Experience

Experience within account management, recruitment, customer service, sales, education or a similar relationship-focused role would be advantageous, but we're equally interested in ambitious individuals with the right attitude and transferable skills.

Why Join Prospero?

• Clear career progression opportunities
• Comprehensive training and ongoing development
• Supportive, high-performing team culture
• Modern Leeds city centre office
• Opportunity to work with a leading education recruitment business
• Competitive salary and bonus potential

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