Account Manager

Cambridge Maintenance Services Limited; Manchester; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual leave 25 days

Bonus scheme

Car allowance

Pension scheme

Fertility treatment leave

Death in service cover

Employee referral scheme

Wellbeing support

Career development

Internal mobility

Job summary

Cambridge Maintenance Services Limited is hiring an Account Manager to own a single key account across the UK. You will lead a dedicated engineering team, act as the client’s primary contact and drive profitability while maintaining high service standards.

The role reports to the Senior Contract Manager and Regional Director, offering autonomy with strong leadership support. 40 hours per week, with travel across sites in the Manchester area and beyond.

Qualifications

• Proven experience managing a key account within building services or facilities management.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of account P&L performance.
• Full UK Driving Licence.
• Sound technical knowledge of building services and M&E maintenance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Client-focused with a proactive, solution-oriented approach.

Responsibilities

• Act as the primary point of contact for the client and manage account performance, KPIs and SLAs.
• Identify and manage variations and additional works opportunities across the account.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Collaborate with Sales, Mobilisation and Helpdesk to support service delivery.
• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across sites; conduct audits and reviews.
• Plan holidays, workload distribution and resource management.
• Support recruitment and liaise with HR on people matters.
• Drive continuous improvement and maintain high service standards across the account.

Skills

Key account management

M&E background

Team leadership

Stakeholder management

P&L awareness

Driving licence

Building services knowledge

People management

Communication skills

Organisation skills

Client focus

MS Office

CAFM systems

Health & safety knowledge

Tools

MS Office

CAFM systems

Job description

Manchester Area

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

Job Description

We're looking for a proactive and commercially minded Account Manager to take ownership of single key account and its sites across the UK, ensuring exceptional service delivery, a strong client relationship and commercial success.

This is an excellent opportunity for an experienced building services professional looking to progress their career within a supportive and growing business.

You'll lead a dedicated engineering team, act as the primary point of contact for the client and play a key role in maintaining high service standards across the account while driving performance and profitability.

Reporting to the Senior Contract Manager and Regional Director, you'll have the autonomy to manage the account while being supported by an experienced leadership team.

Account & Client Management

• Act as the primary point of contact for the client.
• Manage account performance, profitability, KPIs and SLAs.
• Identify and manage variations and additional works opportunities across the account.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery across the account.

Team Leadership

• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across allocated sites.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.
• Support recruitment activities and liaise with HR on people matters.
• Promote a positive team culture and high-performance environment.

Compliance & Performance

• Ensure compliance with all company procedures, account requirements and health & safety regulations.
• Provide technical support and guidance to engineering teams where required.
• Drive continuous improvement and maintain high standards of service delivery across the account.

Location

Manchester area, with travel required.

Hours of Work

40 hours per week between Monday - Friday.

Essential Skills & Qualifications

• Proven experience managing a key account within building services or facilities management.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of account P&L performance.
• Full UK Driving Licence.
• Sound technical knowledge of building services and M&E maintenance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Client-focused with a proactive, solution-oriented approach.
• Competent user of Microsoft Office and CAFM systems.
• Good understanding of health & safety legislation and best practice.

What We Offer

• Annual Leave: 25 days + Bank Holidays
• Eligible roles benefit from a bonus scheme and car allowance
• Enhanced Family-Friendly Benefits
• Fertility Treatment Leave
• Pension scheme with Scottish Widows
• Salary Sacrifice Car Scheme
• Death in Service Cover
• Employee Referral Scheme
• Employee & Family 360 Wellbeing Support
• Employee of the Month Recognition Scheme
• Career development and internal mobility across the Mecsia Group

Need more info?

Sandra will answer your questions.

[e-mail]