Key Account Leader, Building Services & M&E

Cambridge Maintenance Services Limited; Manchester; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual leave 25 days

Bonus scheme

Car allowance

Pension scheme

Fertility treatment leave

Death in service cover

Employee referral scheme

Wellbeing support

Career development

Internal mobility

Job summary

Cambridge Maintenance Services Limited is hiring an Account Manager to own a single key account across the UK. You will lead a dedicated engineering team, act as the client’s primary contact and drive profitability while maintaining high service standards.

The role reports to the Senior Contract Manager and Regional Director, offering autonomy with strong leadership support. 40 hours per week, with travel across sites in the Manchester area and beyond.

Qualifications

• Proven experience managing a key account within building services or facilities management.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of account P&L performance.
• Full UK Driving Licence.
• Sound technical knowledge of building services and M&E maintenance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Client-focused with a proactive, solution-oriented approach.

Responsibilities

• Act as the primary point of contact for the client and manage account performance, KPIs and SLAs.
• Identify and manage variations and additional works opportunities across the account.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Collaborate with Sales, Mobilisation and Helpdesk to support service delivery.
• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across sites; conduct audits and reviews.
• Plan holidays, workload distribution and resource management.
• Support recruitment and liaise with HR on people matters.
• Drive continuous improvement and maintain high service standards across the account.

Skills

Key account management

M&E background

Team leadership

Stakeholder management

P&L awareness

Driving licence

Building services knowledge

People management

Communication skills

Organisation skills

Client focus

MS Office

CAFM systems

Health & safety knowledge

Tools

MS Office

CAFM systems

Job description

Cambridge Maintenance Services Limited is hiring an Account Manager to own a single key account across the UK. You will lead a dedicated engineering team, act as the client’s primary contact and drive profitability while maintaining high service standards.

The role reports to the Senior Contract Manager and Regional Director, offering autonomy with strong leadership support. 40 hours per week, with travel across sites in the Manchester area and beyond.