Account Manager

Maplecroft; Manchester; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a proactive Account Manager to drive client success and revenue growth. This exciting role offers the chance to manage key accounts, develop strong relationships with brokers and insurers, and contribute to the continued growth of the company. You will be responsible for ensuring clients maximize their partnership value, while also identifying upselling opportunities. If you thrive in a dynamic environment and are passionate about client engagement, this is the perfect opportunity for you to make a significant impact in the insurance market.

Qualifications

• Proven experience in account management or customer success.
• Strong relationship-building skills with stakeholders.
• Commercial awareness in managing revenue targets.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Drive revenue growth through upselling and cross-selling.
• Collaborate with internal teams to enhance service delivery.

Skills

Account Management

Relationship Building

Revenue Growth

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

CRM Tools

Job description

Job Description

Account Manager

Ignite (part of the Verisk Group) is a leading policy administration system provider for brokers and MGAs in the UK personal lines insurance market.

Since becoming part of Verisk in 2021, we’ve accelerated our growth, leveraging world-class insurance data and analytics expertise to enhance our offering.

Are you a proactive and commercially minded relationship manager with a passion for driving client success? Do you thrive in a role that blends customer engagement, operational coordination, and revenue growth? If so, we want to hear from you.

Exposure to high-profile clients and a broad industry network.

This is an exciting opportunity to take ownership of key accounts, drive commercial success, and contribute to the continued growth of Ignite. If you’re ready to make an impact, go ahead and apply!

Your Role

As an Account Manager, you will play a crucial role in maintaining and expanding our customer relationships. Reporting to the Head of Business Development, you’ll be responsible for managing existing system user accounts, supporting insurer relationships at an operational level, and ensuring clients maximise the value of their partnership with Ignite.

You will also have commercial responsibilities, including revenue retention, managing retained development days, and identifying opportunities for upselling, cross-selling, and new business growth.

Responsibilities

Key Responsibilities

Client Relationship & Account Management

• Act as the primary point of contact for assigned system user accounts, ensuring a high level of client satisfaction.
• Develop strong relationships with key stakeholders within brokers, MGAs, and insurers.
• Manage operational interactions with insurers and support insurer integrations.
• Gather and relay client feedback to internal teams to enhance the Ignite platform.
• Align client requirements with Ignite’s system capabilities, helping to prioritise development efforts.

Revenue Growth & Account Expansion

• Own revenue targets related to account retention, upsells, and cross-sell opportunities.
• Proactively manage retained development days, ensuring clients maximise their investment in the platform.
• Identify opportunities for additional services, upgrades, and increased platform usage.
• New Business Support & Market Engagement
• Contribute to new business development through referrals, lead generation, and upselling to existing accounts.
• Attend industry conferences and networking events to represent Ignite and support business growth.
• Collaborate with the sales and marketing teams on cross-selling initiatives and promotional activities.

Internal Collaboration & Process Improvement

• Work closely with the product, support, and technical teams to resolve client issues and enhance service delivery.
• Support the onboarding process for new clients to ensure a smooth transition.
• Provide insights to internal teams on customer needs, market trends, and competitive positioning.

Qualifications

What We’re Looking For

• Proven experience in account management, customer success, or business development.
• Strong relationship-building skills with the ability to engage and influence stakeholders.
• Commercial awareness and confidence in managing revenue targets and upsell opportunities.
• Ability to understand and align client requirements with business capabilities.
• Highly organised with excellent communication and problem-solving skills.
• Comfortable working independently while collaborating effectively across teams.
• Willingness to travel for client meetings and industry events.
• Nice to Have
• Experience within the insurance industry (personal lines preferred but not required).
• Knowledge of policy administration systems or insurance technology solutions.
• Familiarity with CRM tools and data-driven account management.

#LI-Hybrid

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

• Locations Manchester, Greater Manchester, United Kingdom
• Work Arrangement Hybrid
• Division Specialty Business Solution
• Legal Employer Ignite Software Systems Limited