Account Manager

BT Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private GP 24/7

Carers leave

Maternity/Paternity/Adoption leave

BT product discounts

Pension 5%/10%

Holiday purchase scheme

Job summary

BT Group in Manchester is seeking an Account Manager for the UK Business division, to manage a portfolio of around 100 mid‑market accounts and drive proactive phone-based sales.

You will build trusted relationships with MDs and senior leaders, own your forecast and targets, and collaborate with billing, back office, and specialists to deliver for customers. This role offers a strong bonus potential and comprehensive benefits.

Qualifications

• Desk-based and inside sales experience with an account management background.
• Experience working to sales targets and forecasts.
• Familiar with using CRM systems to manage customer activity.

Responsibilities

• Manage a portfolio of ~100 mid‑market accounts as main contact.
• Sell proactively over the phone, identify upsell opportunities within existing accounts.
• Build trusted relationships with MDs and senior leaders.
• Own forecast and performance, working to weekly and monthly sales targets.
• Manage CRM, pipeline, and time, with autonomy to run your account base effectively.
• Coordinate with billing, back office, specialists to deliver for customers.
• Navigate internal processes to ensure deals progress smoothly.

Skills

Inside sales

Account management

CRM systems

Sales targets

Relationship building

Tools

CRM software

Job description

Location: Manchester

AI Interview: Due to high number of applications, we are using an AI platform to assist with screening applications. This will involve a 20-25 mins interview via a chat platform, after which you will immediately receive feedback based on your responses. All applications will be reviewed by a recruiter, and you'll be informed whether or not you have been progressed to the next stage – meeting the hiring manager.

About The Role

NOTE: Start dates aiming for February 2027

Job Title: Account Manager

Job Function: Sales and Commercial

Division: UK Business

Job Location: GBR-Manchester-New Bailey

Advertised Salary: Competitive

Location: Manchester

What You’ll Be Doing

• Managing a portfolio of approximately 100 mid‑market business accounts, acting as the main point of contact
• Proactively selling over the phone, identifying upsell and cross‑sell opportunities within existing accounts
• Building trusted relationships with decision‑makers, often MDs or senior leaders
• Owning your forecast and performance, working to weekly and monthly sales targets
• Managing your own CRM, pipeline, and time, with autonomy to run your account base effectively
• Working closely with internal teams (billing, back office, specialists) to deliver for customers
• Navigating internal processes to ensure deals progress smoothly and customers have a positive experience

Essential Skills / Experience

Desk‑based & inside sales experience with an account management background

Experience working to sales targets, revenue goals and forecasts

Using CRM systems to manage customer activity and sales pipelines

Desirable Skills / Experience

Experience selling into SMB or Mid‑Market customers

Telecoms, connectivity, or technology sales exposure

Experience managing customer relationships across the full lifecycle

Exposure to AI-enabled sales, coaching or customer insight tools.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 50% on target bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

Join us at a pivotal moment for BT Business. We are executing a multi‑year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market‑leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions‑led, AI‑first business that can truly differentiate in a competitive and fast‑moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi‑billion‑pound business – and building a stronger, more competitive BT for the future – this is your moment.