Account Manager

BT Communications Ireland Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

50% on target bonus

Private GP 24/7 (for you & family)

Carers leave (2 weeks)

Maternity/Paternity/Adoption leave: 18

BT product discounts

Pension scheme 5% employee 10% company

Holiday purchase scheme

Job summary

BT plc in Manchester is seeking an Account Manager to manage a portfolio of around 100 mid-market business customers. This desk-based role focuses on proactive phone-based selling, upsell opportunities, and building strong relationships with senior decision-makers.

You’ll own forecasts, meet weekly/monthly targets, and collaborate with internal teams to deliver for customers. The role offers the chance to shape AI-assisted sales processes within a growth-focused BT business.

Qualifications

• Desk-based / inside sales experience with an account management background.
• Experience working to sales targets, revenue goals and forecasts.
• Using CRM systems to manage customer activity and sales pipelines.
• Experience selling into SMB or Mid-Market customers (desirable).
• Telecoms, connectivity, or technology sales exposure (desirable).
• Experience managing customer relationships across the full lifecycle (desirable).
• Exposure to AI-enabled sales, coaching or customer insight tools (desirable).

Responsibilities

• Manage a portfolio of approximately 100 mid-market business accounts, acting as the main point of contact.
• Proactively selling over the phone, identifying upsell and cross-sell opportunities within existing accounts.
• Build trusted relationships with decision-makers, often MDs or senior leaders.
• Own your forecast and performance, working to weekly and monthly sales targets.
• Manage your own CRM, pipeline, and time, with autonomy to run your account base effectively.
• Work closely with internal teams (billing, back office, specialists) to deliver for customers.
• Navigate internal processes to ensure deals progress smoothly and customers have a positive experience.

Skills

Account management

Sales targets

CRM

Tools

CRM software

Job description

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Job Title: Account Manager

Job Location: GBR-Manchester-New Bailey

Location: Manchester

Advertised Salary: Competitive

About the role

NOTE: Start dates aiming for February 2027

This is a desk‑based sales role focused on managing and growing a portfolio of mid‑market customers. You’ll own a defined account base of around 100 business customers, building strong relationships, identifying opportunities, and proactively selling BT solutions that help customers grow and operate more effectively.

This is a hands‑on, phone‑led sales role where success comes from strong engagement, consistent activity, and ownership of your pipeline and targets. You’ll work with customers end‑to‑end - from relationship building and active selling through to renewal, upsell, and ongoing account management.

Mid‑Market sits at a strategic sweet spot - large enough to sell meaningful, complex solutions, but agile enough to avoid enterprise‑level bureaucracy. You’ll have direct access to decision‑makers, faster sales cycles, and the opportunity to see real impact from the relationships you build.

You’ll be trusted to run your own accounts, supported by strong, visible leadership, regular coaching, and a team culture that values performance, resilience, and collaboration. This is an exciting opportunity to join a team at a pivotal stage of growth and transformation. You'll work alongside experienced sales professionals and contribute to shaping new ways of working, while leveraging innovative AI‑enabled tools to enhance customer engagement and sales performance.

What you’ll be doing

• Managing a portfolio of approximately 100 mid‑market business accounts, acting as the main point of contact
• Proactively selling over the phone, identifying upsell and cross‑sell opportunities within existing accounts
• Building trusted relationships with decision‑makers, often MDs or senior leaders
• Owning your forecast and performance, working to weekly and monthly sales targets
• Managing your own CRM, pipeline, and time, with autonomy to run your account base effectively
• Working closely with internal teams (billing, back office, specialists) to deliver for customers
• Navigating internal processes to ensure deals progress smoothly and customers have a positive experience

Essential Skills / Experience

• Desk‑based / inside sales experience with an account management background
• Experience working to sales targets, revenue goals and forecasts
• Using CRM systems to manage customer activity and sales pipelines

Desirable Skills / Experience

• Experience selling into SMB or Mid‑Market customers
• Telecoms, connectivity, or technology sales exposure
• Experience managing customer relationships across the full lifecycle
• Exposure to AI‑enabled sales, coaching or customer insight tools.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 50% on target bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions‑led, AI‑first business that can truly differentiate in a competitive and fast‑moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi‑billion‑pound business - and building a stronger, more competitive BT for the future - this is your moment.