Account Manager

Randstad UK; Maidenhead; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car or car allowance provided

Job summary

Randstad is recruiting for a role based on-site with our pharma client, managing a dedicated white-collar workforce solution across a UK footprint. You will lead an on-site team and act as the bridge between the client, your team, and Randstad’s back-office functions.

You will travel across the UK and will be embedded on-site 4 days a week with 1 day working from home, requiring a full UK driving licence to support the network from Kent to Dundee.

Qualifications

• Proven track record in managing large-scale, outsourced white-collar recruitment solutions onsite or MSP experience preferred.
• Heavy experience navigating VMS systems (B-Line is a massive plus).
• Ability to look at data in spreadsheets and turn it into compelling presentations for senior stakeholders.
• Leadership skills to motivate a small team and handle tough conversations with client stakeholders or HR.
• Excellent communication across warehouse, lab, and executive audiences.

Responsibilities

• Lead an on-site team of Randstad professionals, acting as the bridge between the client, your team, and Randstad’s backend support functions (Compliance, Payroll, Billing, Recruitment Delivery).
• Own relationship and vacancy management by maximizing vacancy capture and tracking up to 70 open requisitions; resolve bottlenecks and drive solutions.
• Analyze account data, build presentations, and deliver strategic reviews aligning Randstad’s priorities with the client’s vision.

Skills

Recruitment account management

VMS expertise

Data literacy

Leadership & escalation

Strong communication

Tools

VMS (B-Line)

Job description

• Location: Ideally based near Witney, Abingdon, or Maidenhead (Max 1-hour commute to these core hubs)
• Travel: Full UK Account Network (Includes occasional travel to Dundee, Solihull, Sittingbourne, and London)
• Hours: Monday - Friday, 08:30 - 17:30 (with a bit of flexibility)
• Flexibility: 4 days on-site, 1 day working from home
• Perks: Company car or car allowance provided

In this role, you will be a permanent Randstad employee, but you’ll be based directly on-site with our client, managing a dedicated white-collar workforce solution for a major Pharma business. Their footprint is vast—you could be walking the floor of a bustling warehouse one day and presenting data to research scientists the next.

Because presence and partnership are everything here, you’ll be embedded on-site 4 days a week, keeping your finger on the pulse of the account.

While you'll ideally live within an hour of our main client hubs (Witney, Abingdon, or Maidenhead) to keep your daily commute manageable, you will need a full UK driving licence. Our client's network spans from Kent up to Dundee, so you must be ready to hit the road when the business needs you.

What You'll Be Doing:

You will lead an on-site team of 3 Randstad professionals, acting as the critical bridge between the client, your team, and Randstad’s backend supporting functions (Compliance, Payroll, Billing, and Recruitment Delivery).

• Relationship & Vacancy Management: You’ll partner closely with the client's hiring managers to maximise vacancy capture, managing and tracking up to 70 open white-collar requisitions at any given time alongside our delivery team. When bottlenecks happen, you'll be the one to step in, smooth things over, and find solutions.
• Data & Tech: You will live and breathe VMS data (ideally B-Line). You will conduct monthly compliance audits, oversee invoicing, resolve queries, and track actions rigorously.
• Strategic Growth: You won’t just execute; you'll improve. You'll analyse account data, build compelling presentations, and deliver strategic reviews that align Randstad’s commercial priorities with the client’s vision.

What We Need From You:

We need a proactive problem-solver who can handle the fast-paced nature of a major pharmaceutical account without losing an eye for detail.

• Recruitment Account Management: You have a proven track record managing large-scale, outsourced white-collar recruitment solutions (onsite or managed service provider experience is ideal - MSP).
• VMS Expertise: Heavy experience navigating VMS systems (B-Line experience is a massive plus).
• Data Literacy: You can look at a spreadsheet, spot the narrative, and turn it into a polished presentation for senior stakeholders.
• Leadership & Escalation Skills: You know how to motivate a small team and confidently manage tough conversations with client stakeholders or internal HR when issues arise.
• Strong Communication: You can seamlessly shift your style whether you are speaking with a warehouse manager, a lab researcher, or a corporate executive.

Inclusivity Statement: We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you.