Account Manager

RETURN FUNDRAISING LIMITED; London Borough of Islington; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Home working equipment

Pension 3%

25 days annual leave

Job summary

Return Fundraising Limited is seeking an Account Manager to lead a portfolio of charity clients and campaigns. You will manage client relationships, guide campaign delivery from planning to review, and coordinate internal teams to meet objectives.

The role also includes line-managing an Account Executive and delivering high-quality, supporter-led fundraising results. This full-time, hybrid position involves regular client meetings, events, and occasional travel across London, the South East, and

Qualifications

• Experience of project or account management.
• Organised, self-motivated and eager to grow within Client Services.
• Excellent written, verbal and presentation skills.
• Experience in leading a team and coordinating multiple stakeholders.
• Proactive communicator with ability to manage client expectations.

Responsibilities

• Develop strong relationships with clients and maintain regular contact via online meetings and in person.
• Oversee client reports on campaign performance and be a point of contact during setup, live and review phases.
• Coordinate between clients, Client Services and internal teams to ensure timely delivery.
• End-to-end project management of campaigns from setup to review.
• Support and develop the Account Executive while ensuring quality client delivery.
• Assist in organising workshops, events and client reviews.

Skills

Account management

Client relationships

Project coordination

Organised

Communication

Team leadership

Job description

Highbury and Islington, SouthEast N5, United Kingdom • £40,000 - £42,000

Full-time Permanent Mid-level Senior

Description

Return Fundraising works with charities of all sizes to deliver effective, supporter-led fundraising campaigns. Our clients include some of the UK’s best-known charitable organisations, alongside smaller charities working across a wide range of causes.

The Role

We are looking for an Account Manager to join our Client Services team and take ownership of a portfolio of charity clients and fundraising campaigns.

You will lead client relationships and help them to deliver exceptional supporter-led fundraising from initial planning and onboarding through campaign delivery, reporting and review. You will translate campaign performance into clear, practical advice for clients and coordinate internal teams to ensure projects are delivered on time, within scope and in line with agreed objectives.

You will also line-manage and develop an Account Executive, delegating work effectively while maintaining responsibility for the quality and timeliness of client delivery.

This is a varied role combining relationship management, project coordination, campaign strategy, reporting, presenting and people management.

The role includes regular client meetings, hosting events, strategy days, workshops and therefore requires occasional travel across London, the South East and elsewhere in the UK.

Main Responsibilities:

• Develop strong relationships with clients and keep in regular contact, particularly through regular online meetings and in person
• Oversee reports to clients on the performance of their campaign, being a point of contact for clients throughout the set up, live and review period
• Communicate effectively between clients, the client services team and other internal teams
• End to end project management of campaigns; set ups, running campaigns and review.
• Work as a team to effectively manage, develop and support the Account Executive while delivering client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
• Networking, learning more about the fundraising sector and helping to organise and participate in workshops and events for clients
• Administrative support to the team as required, including preparing minutes and agendas, campaign reviews and event preparations
• Support as required within the Client Services Team, including hosting events and reviews, being a point of escalation and co-ordinating new business enquiries

Skills and Experience

• Experience of project or account management
• Ability to be flexible; respond positively to change and use your initiative
• Organised, self motivated and a desire to grow within the Client Services team
• Work effectively under pressure and deal with conflicting priorities and deadlines
• Excellent written, verbal and presentation skills.
• Self starter who takes responsibility for their own work and actions.
• Provides evidence of effective IT skills
• Attention to detail to enable production of high quality documentation such as agendas, presentations and proposals.
• Experience of telephone, face-to-face, or individual-giving fundraising.
• Experience of developing strong relationships with clients and proactively keeping in regular contact, particularly by phone and in person
• Experience of managing or leading a team
• Demonstrable experience of negotiating with clients and colleagues about the details of campaigns
• Experience of presenting, public speaking or hosting events

Measures of Success:

• Client satisfaction, retention and account development.
• Progress against agreed campaign objectives and performance indicators.
• The development, performance and engagement of the Account Executive.
• Positive feedback from clients and internal teams.
• Effective collaboration across Client Services, Fundraising, Data and Operations.

Key Relationships:

• Client Services Director
• Account Executive
• Director of Operations
• Data Manager
• Fundraising Manager and Supervisor

Our Offer:

• Annual salary of £40,000 - £42,000
• Full time permanent contract of 37.5 hours per week Monday to Friday
• Hybrid working with flexible working from home and office days
• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days
• Home working equipment including monitor, laptop and keyboard
• Pension contribution of 3%
• A small business environment where you can make quick decisions and grow within the Client Services Team

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.