Account Manager

Return Fundraising Limited; Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Salary £40,000–£42,000

Full-time, 37.5 hours/week

Hybrid working

25 days annual leave rising to 30

Home working equipment provided

Pension contribution 3%

Growth within Client Services Team

Job summary

Return Fundraising Limited is seeking an Account Manager to join the Client Services team and oversee a portfolio of charity clients and fundraising campaigns. You will lead client relationships, coordinate internal teams, and guide campaigns from planning and onboarding through delivery, reporting and review, with occasional travel across London and the UK.

The role is full-time (37.5 hours) with hybrid working, offering generous holiday and a supportive environment to grow within the Client

Responsibilities

• Develop strong relationships with clients and keep in regular contact, particularly through regular online meetings and in person
• Oversee reports to clients on the performance of their campaign, being a point of contact for clients throughout the set up, live and review period
• Communicate effectively between clients, the client services team and other internal teams
• End to end project management of campaigns; set ups, running campaigns and review
• Work as a team to effectively manage, develop and support the Account Executive while delivering client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
• Networking, learning more about the fundraising sector and helping to organise and participate in workshops and events for clients
• Administrative support to the team as required, including preparing minutes and agendas, campaign reviews and event preparations
• Support as required within the Client Services Team, including hosting events and reviews, being a point of escalation and co-ordinating new business enquiries

Skills

Relationship management

Client communication

Project coordination

Team leadership

Job description

Return Fundraising works with charities of all sizes to deliver effective, supporter-led fundraising campaigns. Our clients include some of the UK’s best-known charitable organisations, alongside smaller charities working across a wide range of causes.

The Role

We are looking for an Account Manager to join our Client Services team and take ownership of a portfolio of charity clients and fundraising campaigns.

You will lead client relationships and help them to deliver exceptional supporter-led fundraising from initial planning and onboarding through campaign delivery, reporting and review. You will translate campaign performance into clear, practical advice for clients and coordinate internal teams to ensure projects are delivered on time, within scope and in line with agreed objectives.

You will also line-manage and develop an Account Executive, delegating work effectively while maintaining responsibility for the quality and timeliness of client delivery.

This is a varied role combining relationship management, project coordination, campaign strategy, reporting, presenting and people management. The role includes regular client meetings, hosting events, strategy days, workshops and therefore requires occasional travel across London, the South East and elsewhere in the UK.

Main Responsibilities:

• Develop strong relationships with clients and keep in regular contact, particularly through regular online meetings and in person
• Oversee reports to clients on the performance of their campaign, being a point of contact for clients throughout the set up, live and review period
• Communicate effectively between clients, the client services team and other internal teams
• End to end project management of campaigns; set ups, running campaigns and review.
• Work as a team to effectively manage, develop and support the Account Executive while delivering client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
• Networking, learning more about the fundraising sector and helping to organise and participate in workshops and events for clients
• Administrative support to the team as required, including preparing minutes and agendas, campaign reviews and event preparations
• Support as required within the Client Services Team, including hosting events and reviews, being a point of escalation and co-ordinating new business enquiries

Our Offer:

• Annual salary of £40,000 – £42,000
• Full time permanent contract of 37.5 hours per week Monday to Friday
• Hybrid working with flexible working from home and office days
• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days
• Home working equipment including monitor, laptop and keyboard
• Pension contribution of 3%
• A small business environment where you can make quick decisions and grow within the Client Services Team