Account Manager

Tag Europe Limited; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the tech sector is seeking an ambitious Account Manager to lead projects for global clients. The ideal candidate will ensure quality delivery, manage client relationships, and oversee project budgets, demonstrating strong organizational and communication skills.

Qualifications

• 2-4 years of experience in handling client briefs from start to completion.
• Strong understanding of project management and budgeting.
• Experience with B2B/Tech brands preferred.

Responsibilities

• Oversee briefs from start to completion, ensuring quality at every stage.
• Manage client relationships, assess needs, and manage budgets.
• Serve as the central point for all project communication and status updates.

Skills

Client management

Project management

Communication skills

Organizational skills

Multitasking

Budget management

Data analysis

Tools

Microsoft Office

Workflow tools

Asset management tools

Job description

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We are looking for an ambitious Account Manager to join us at Tag on a global tech client. You’ll need to be able to work across various asset types and bring your own creative flair to everything you touch. Reporting to the Account Director, you’ll be leading the charge of projects and mobilizing teams across the globe to create the best outcome possible!

Job Qualifications:

• 2-4 years of experience in handling client briefs from start to completion
• Understand production processes and the essentials of a good brief for online, print, OLA and social assets.
• Excellent written and verbal skills
• Highly organized, detail oriented and able to multitask and prioritize workload
• Previous experience of project management
• Solid understanding of Microsoft Office suite
• Understand the client billing process, PO management and project budgeting
• Understanding of technology tools such as workflow, automation, and asset management tools
• Ability to accurately collate and report on MI data
• Experience working with B2B/Tech brands preferred but not essential

Responsibilities

(* denotes an “essential function”)

• *Oversee briefs from start to completion, ensuring quality at every stage
• *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline.
• *Be the central conduit for all project communication and status updates
• *Interact with design team as well as external print and production vendors to oversee project delivery from start to completion
• Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity.
• *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
• Work closely with the design team to ensure designs are branded properly and meet highest quality standards
• *Resolve issues escalated by the client and escalate significant issues.
• Use feedback from monthly and quarterly client meetings to deliver client expectations.
• Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.
• *Build relationships with end users; manage their perception and expectations.
• *Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery.
• *Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process.
• Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices.
• Forecast monthly results in the mid-month period.
• Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets.
• *Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expenses.