Account Manager

Global Processing Services; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the payments sector seeks an Account Manager in London to manage key client relationships and drive commercial results. This hybrid role involves collaboration with cross-functional teams to unlock growth opportunities and ensure client satisfaction. Ideal candidates will have strong account management experience, excellent communication skills, and a commercial focus.

Qualifications

• Experience in account management within the payments sector.
• Ability to identify and pursue revenue opportunities.
• Experience engaging with senior stakeholders, including C-level executives.

Responsibilities

• Build and maintain strong client relationships to drive satisfaction.
• Identify and pursue commercial opportunities for revenue growth.
• Conduct Quarterly Business Reviews to present performance metrics.

Skills

Client relationship management

Commercial focus

Analytical skills

Communication skills

Time management

Job description

Download our latest report - Protecting & growing your payments business -

Account Manager - London

Join Thredd as an Account Manager based in our London office, where you'll take ownership of a diverse portfolio of key and emerging clients. You'll be trusted to manage relationships, drive commercial results, and deliver solutions that make a tangible difference for your clients and the business. Your contribution will directly support our clients' success and reinforce Thredd's reputation as a trusted partner in the payments sector.

As our Account Manager you’ll collaborate with key stakeholders and cross-functional teams, unlocking new opportunities for growth—both for your clients and your own career. If you’re looking for a role where you can take ownership, make an impact, and grow, apply today!


What you'll do

• Build and maintain strong client relationships to drive satisfaction, product adoption, and long-term retention, acting as the primary internal advocate and managing expectations while aligning Thredd’s goals with client needs.
• Identify and pursue commercial opportunitiesby addressing client requirements promptly, assisting in contract renewals and negotiations, and driving revenue and margin growth through cross-sell and upsell initiatives.
• Lead strategic account development by organising and facilitating meetings to create Account Development Plans that align client goals with Thredd’s product and geographic roadmap, identifying opportunities for mutual growth.
• Conduct Quarterly Business Reviews (QBRs) to present performance metrics, analyse trends, and compare forecasted versus actual volumes, providing actionable insights to clients and internal teams.
• Promote client engagement in marketing and industry activitiesby encouraging participation in case studies, PR initiatives, and industry events, supporting Thredd’s brand and client visibility.
• Stay informed on the dynamic payments landscapethrough proactive research and share valuable insights with both clients and the Account Management team.
• Execute key operational processesincluding pipeline management, deal qualification, reporting, and maintaining accurate Salesforce records to ensure quality and operational excellence.
• Collaborate cross-functionallywith Customer Care, Credit Control, Implementations, Operations, Finance, and Legal teams to resolve client issues, ensure a seamless onboarding and handover process, and keep client accounts current.
• Support continuous personal and team developmentby seeking learning opportunities for yourself and actively contributing to the growth and knowledge-sharing within the team.
• Communicate clearly and effectivelywith clients and internal stakeholders, adapting your style to suit different audiences and ensuring all parties are aligned and informed.

What you'll need

Experience as an account management within the payments sector

A strong commercial focus, with the ability to identify and pursue revenue opportunities

Excellent verbal and written communication skills, with the ability to present ideas and information effectively to different audiences

Ability to build and maintain effective relationships with clients, colleagues, and stakeholders

Experience engaging and communicating with senior stakeholders, including C-level executives, both internally and externally

Skill in identifying growth opportunities and aligning solutions to client needs

Strong analytical skills, with the ability to interpret data, solve problems, and manage tasks effectively

Strong time management skills and the ability to prioritise in a fast-paced environment

Flexibility and adaptability, with professionalism under pressure

Attention to detail and a commitment to high-quality, accurate work

Nice to have

• Business-level proficiency in an additional language is preferable

About Us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Other

This is a hybrid role, requiring a minimum of two days per week in our London office.

Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.

Only direct applicants will be considered for this role, applications from recruitment agencies will not be accepted.

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