Account Manager

STATSports; Liverpool; On-site; GBP 35,000 - 52,000; Full time

Job summary

STATSports, a world leader in GPS player tracking and analysis, is seeking an Account Manager based in the UK to manage high-profile club relationships. You will provide training, sports consultancy and ongoing support to ensure clients maximise value from our products and services.

The role requires strong relationship skills, 2:1 in Sports & Exercise Science, GPS experience in high performance sports, and onsite availability at clubs. Salesforce CRM experience is desirable.

Qualifications

• At least a 2:1 in Sports & Exercise Science or equivalent.
• Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
• Ability to speak English fluently.
• The ability to be onsite working at the club’s facilities.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy
• Be strategic in your approach, providing proactive, value-add account management services
• Ensure clients are using the most up-to-date products and are fully trained on every aspect of the system
• Be highly personable and professional. Build and maintain strong, long-lasting client relationships.
• Ensure timely, successful delivery of our solutions to meet customer needs and objectives.
• Provide prompt and accurate answers to clients’ queries and assist with challenging requests or issue escalations as needed.
• Keep client records up to date and accurate in Salesforce, recording all interactions
• Visit clients throughout the year to ensure clients’ needs and objectives are being met.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the Sales Team to identify and grow opportunities within territories.

Skills

Relationship management

Communication

Sales

Customer service

Education

2:1 in Sports & Exercise Science

Tools

Salesforce CRM

Job description

Region: North West England - On-site

Contract: Permanent - Full-time

Start Date: As soon as possible

About us:

At STATSports, you’ll work with current champions and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And you’ll have fun doing it! Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential.

We’ve come a long way since 2007, from humble beginnings to world leaders in GPS player tracking and analysis, all made possible by our amazing people.

We are a mission-driven collective; we innovate and never sit still, always striving for better, and we believe the best is yet to come.

Join the team.

About the role:

We’re looking for a world-class Account Manager to support a high-profile club based in the UK. You’ll own the relationships we have within this elite sports organisation, providing training, sports consultancy and ongoing support daily. In this role, you’ll become an expert in our industry-leading technology and make sure our client gets maximum value from our products and services.

Key responsibilities:

Account Management:

• Serve as the lead point of contact for all customer account management matters.

• Provide Sports Science consultancy

• Be strategic in your approach, providing proactive, value-add account management services

• Ensure clients are using the most up-to-date products and are fully trained on every aspect of the system

• Be highly personable and professional. Build and maintain strong, long-lasting client relationships.

• Ensure timely, successful delivery of our solutions to meet customer needs and objectives.

• Provide prompt and accurate answers to clients’ queries and assist with challenging requests or issue escalations as needed.

• Keep client records up to date and accurate in Salesforce, recording all interactions

• Visit clients throughout the year to ensure clients’ needs and objectives are being met.

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

• Collaborate with the Sales Team to identify and grow opportunities within territories.

Miscellaneous:

• Continued contribution to the Sports Science Department, which includes written Performance Insights

• Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry, including competitor systems as well as Account Management skills

About you:

This role is ideal for someone who enjoys building relationships and likes to work in a fast-paced environment. A world-class Account Manager at STATSports is organised, has great communication skills and is passionate about providing exceptional customer experiences.

You’ll need to have:

• At least a 2:1 in Sports & Exercise Science or equivalent.

• Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.

• Ability to speak English fluently

• The ability to be onsite working at the club’s facilities

Desirable Qualifications:

• Experience with Salesforce CRM.

• Fluency in another European language.

• 1 year+ working in a customer-focused role.

No one wins unless everyone wins!

We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins unless everyone wins, so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you’ll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.

Why STATSports?

We’re still a small business that happens to be the world leader in our field; that means you can be a part of something big.

Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level.

You’ll collaborate with an elite team and be given the freedom to innovate, create and deliver at the highest level.