Account Manager

The Home Agency; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

IMA is a creative agency delivering advertising, retail and digital campaigns for leading brands. We are seeking a proactive Account Manager to join our client services team and help turn briefs into high‑quality work that meets client objectives.

In this role you will build trusted relationships with clients, coordinate projects from brief to delivery, prepare clear briefs, manage timelines and budgets, and collaborate across strategy, creative and production teams to ensure on‑time delivery

Qualifications

• Build trusted relationships with clients and understand their business, brand, audiences and objectives.
• Coordinate projects from brief through to delivery, keeping activity on track.
• Prepare clear briefs and communicate client requirements effectively.
• Support integrated campaign delivery across advertising, retail, shopper marketing, packaging, digital and social channels.
• Manage project schedules and budgets, including estimates and purchase orders.
• Ensure deliverables meet brand requirements and contribute to reporting and improvements.

Responsibilities

• Client Relationships: Build trusted, productive relationships with clients and understand their business, brand, audiences and objectives.
• Project Delivery: Coordinate projects from brief and planning through to creative development, production, approval and delivery, keeping activity on track.
• Briefing and Communication: Prepare clear, accurate briefs and communicate client requirements, feedback and priorities effectively.
• Campaign Coordination: Support integrated campaign delivery across advertising, retail, shopper marketing, packaging, digital and social channels.
• Timelines, Budgets and Risk: Manage project schedules and budgets, including estimates and purchase orders, identifying risks and escalating issues when required.
• Quality, Reporting and Improvement: Ensure deliverables meet brief and brand requirements, support reporting and contribute recommendations to improve future activity.

Skills

Client Relationships

Project Delivery

Briefing & Communication

Campaign Coordination

Timelines & Budgets

Quality & Reporting

Stakeholder Management

Commercial Awareness

Job description

IMA is a creative agency with a simple purpose: to create connections people buy into, emotionally and literally. Through everything from advertising and media to packaging and retail activations, we deliver work that earns attention, builds relationships, and gives people a reason to choose your brand in the moments that matter.

We are looking for a proactive, commercially minded Account Manager to join our client services team. If you are organised, collaborative and motivated by delivering effective work for leading brands, this is an opportunity to make an impact in a creative, fast-paced agency environment.

The Role

As an Account Manager, you will support the delivery of integrated campaigns and projects across advertising, retail, shopper marketing, packaging, digital and social channels. Working closely with clients, Account Directors, Strategists, Creative teams, Producers, media partners and suppliers, you will help turn briefs into high-quality work that meets client objectives, is delivered on time and achieves results.

What You’ll Be Doing

• Client Relationships: Build trusted, productive relationships with clients and understand their business, brand, audiences and objectives.

• Project Delivery: Coordinate projects from brief and planning through to creative development, production, approval and delivery, keeping activity on track.

• Briefing and Communication: Prepare clear, accurate briefs and communicate client requirements, feedback and priorities effectively.

• Campaign Coordination: Support integrated campaign delivery across advertising, retail, shopper marketing, packaging, digital and social channels.

• Timelines, Budgets and Risk: Manage project schedules and budgets, including estimates and purchase orders, identifying risks and escalating issues when required.

• Quality, Reporting and Improvement: Ensure deliverables meet brief and brand requirements, support reporting and contribute recommendations to improve future activity.

What We’re Looking For

• Client & Stakeholder Management: Build strong relationships, understand needs and communicate clearly and professionally.

• Project Organisation & Delivery: Manage multiple briefs, deadlines, budgets, approvals and priorities in a fast-paced environment.

• Creative Agency Process Understanding: Know how work moves from briefing and concept through to production and delivery.

• Commercial Awareness: Work confidently with budgets, estimates, timings and project scopes, linking creative outcomes to business objectives.

• Communication & Collaboration: Communicate clearly and concisely, maintain strong attention to detail, and collaborate proactively across teams.

What You’ll Get From Us

• The opportunity to manage integrated campaigns and projects for leading brands across creative, retail, shopper marketing, digital and social channels.

• A collaborative, people-first environment where your ideas, initiative and contribution are valued.

• Exposure to the full agency process, from client briefing and strategic planning through to creative development, production and campaign delivery.

• Support and development to help you grow your career in account management, client services and integrated marketing.

• The chance to work with talented people across strategy, creative, production, media and client services.

Our Values at IMA

• Own it - take responsibility when it matters.

• Build Trust - nurture honest, open, lasting relationships with colleagues and clients.

• Stay Hungry - share a mindset of curiosity, proactivity and continuous improvement.

These principles shape how we work - with each other, with clients, and with the world.