Account Manager

Jobtailor; Leeds; On-site; GBP 35,000 - 52,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking an Account Manager/Customer Success professional to serve as the main contact for clients, manage onboarding, and drive ongoing satisfaction.

You will collaborate with marketing, operations, finance and legal, handle group enquiries for events, coordinate with the group booking team, and help expand business while maintaining CRM and contributing to GTM plans.

Qualifications

• 2-3 years' experience in Account Management or Customer Success in software, technology or events.
• Strong commercial focus with a track record in managing clients, driving growth and networking.
• Proficient with CRM systems and Microsoft Office tools.

Responsibilities

• Be the main contact for clients, providing top-tier account management.
• Identify pain points and onboard clients with detailed plans.
• Collaborate with marketing, operations, finance and legal teams to execute plans.
• Handle group enquiries for events and coordinate with the group booking team through to completion of accommodation contracts.
• Drive business expansion across three-year contract terms.
• Support GTM activities with the in-house marketing team for EventBeds platform.
• Update clients on bookings, conduct reviews, and perform analyses.
• Maintain CRM accurately and up-to-date.
• Attend client events in the UK and internationally to build relationships and generate leads.

Skills

Account Management

Customer Success

Networking

Relationship Building

Communication

Self-Starter

Attention to Detail

Adaptability

Entrepreneurial Mindset

Tools

CRM Proficiency

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• Serve as the main point of contact for several existing as well as new clients, providing exceptional account management.
• Identify customers pain points and develop comprehensive plans to enhance their experiences through a detailed onboarding process.
• Work closely with marketing, operations, customer service, finance and legal teams to execute your customer plans effectively.
• Handle all group enquiries for your events - from initial contact and understanding client’s requirements, to coordinating with the group booking team to meet their needs and overseeing the accommodation contract process through to completion.
• Drive business expansion and increase traction throughout clients' three-year contract terms.
• Work closely with in‑house Marketing Team to ensure the EventBeds™ platform is marketed effectively by assisting in creating and following a detailed go‑to‑market (GTM) plan.
• Update clients on pre-event bookings, conduct during and post-event reviews, and perform thorough analyses.
• Maintain and update the CRM system meticulously.
• Attend key client events, both in the UK and internationally, to build relationships, generate new leads and oversee successful deal execution.
• Engage in networking activities to build leads and strengthen industry connections.

Requirements

• Minimum of 2-3 years' experience in Account Management or Customer Success, ideally in a software, technology business or events industry.
• Strong commercial focus with a proven track record in managing clients, driving business growth, and networking.
• Experience in the hotel industry, events, and/or MICE (Meetings, Incentives, Conferences, and Exhibitions) is a plus.
• Proficient in Microsoft Word, Excel, PowerPoint, and familiar with a major CRM system.
• Excellent communication and relationship-building abilities.
• Self-starter with a can-do attitude, willing to contribute and share ideas to consistently improve processes and increase efficiency.
• Strives to embrace change, enjoys a fast-paced environment, reacts well to pressure, and welcomes new ideas.
• Ability to find opportunities outside of those presented through self-motivation and diligence.
• Takes pride in their work with a very meticulous eye for detail.
• Excellent communication skills.
• Someone who may have an entrepreneurial view with high ambition for their career progression.

Core Competencies

Demonstrates expertise in Account Management and Customer Success, with a strong focus on client relationship building, business growth, and meticulous attention to detail. Proficient in utilizing CRM systems and Microsoft Office tools to enhance client experiences and drive successful event execution.

Highest-signal resume keywords

• Account Management
• Customer Success
• CRM Proficiency
• Event Coordination
• Business Growth

ATS Optimization Keywords

Hard Skills

• Account Management
• Customer Success
• Event Coordination
• CRM Proficiency
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Soft Skills

• Excellent Communication
• Relationship Building
• Self-Starter
• Attention to Detail
• Adaptability

Industry Keywords

• MICE
• Hotel Industry
• Business Expansion
• Networking
• Go-To-Market Plan