Account Manager

Pertemps Milton Keynes; Buckland; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Dynamic working environment

Brand exposure through live events

Career development opportunities

Collaborative team culture

Job summary

Pertemps Milton Keynes is seeking an Account Manager for Aston Clinton on a 6 Month Fixed Term Contract. You will manage key client accounts, coordinate event logistics, and ensure successful delivery from enquiry to completion.

You will be the main client contact, building strong relationships while collaborating with internal teams, suppliers and event crews to deliver outstanding service and operational excellence.

Qualifications

• Experience in Account Management or Event Management.
• Strong client relationship and stakeholder management.
• Excellent planning, coordination and problem-solving abilities.
• Proficient in Microsoft Office incl. Excel.
• Able to manage multiple projects and deadlines.
• Willing to support events outside office hours as part of a rota.

Responsibilities

• Manage day-to-day communication with clients and lead the full client journey from enquiry to delivery.
• Coordinate event logistics with internal teams, suppliers, drivers and crews.
• Monitor budgets, deliver within financial parameters and produce reports and summaries.
• Schedule client review meetings and maintain accurate records in systems.
• Create RAMS and safety documentation for events.

Skills

Account Management

Event Management

Brand Activations

Trade Shows

Experiential Marketing

FMCG environments

Microsoft Office

Excel

Project coordination

Tools

Microsoft Office

Excel

Job description

Account Manager

6 Month Fixed Term Contract

£32,000 + Benefits

Location: Aston Clinton

Reporting to: Head of Events

About the Role

We are looking for a highly organised and proactive Account Manager to join our Events team based in Aston Clinton. This is a fast-paced role where you will be responsible for managing key client accounts, coordinating event logistics, and ensuring the seamless delivery of client projects from initial enquiry through to successful completion.

You will act as the main point of contact for clients, building strong relationships while working closely with internal teams, suppliers, drivers, and event crews to deliver exceptional service and operational excellence.

Key Responsibilities

Account Management

• Manage day-to-day communication with clients, responding to enquiries and requests in a professional and timely manner.
• Take ownership of the full client journey, from initial brief through to event delivery and post-event review.
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
• Proactively identify opportunities for account growth, cross-selling and upselling services.
• Schedule and lead regular client review meetings, including monthly and quarterly service reviews.
• Monitor client budgets and ensure projects are delivered within agreed financial parameters.
• Produce client reports, KPIs and performance summaries, highlighting trends, opportunities and areas for improvement.
• Complete monthly stock reporting and ensure accurate cost reporting for finance teams.
• Create and maintain accurate records within the company's inventory and ordering systems.
• Prepare Health & Safety documentation, including Risk Assessments and Method Statements (RAMS).

Event & Operational Coordination

• Work closely with warehouse teams to ensure orders are prepared accurately and delivered on time.
• Plan and coordinate event resources, including crew, drivers, suppliers and couriers.
• Ensure all event documentation and operational instructions are communicated clearly to relevant stakeholders.
• Monitor event activity and provide support to clients, crew members and suppliers throughout event delivery.
• Conduct post-event debriefs, documenting successes, learnings and areas for improvement.
• Identify potential operational issues early and implement proactive solutions.

Team Collaboration

• Maintain strong communication across departments to ensure smooth project delivery.
• Support and mentor administrative staff and fellow account managers where required.
• Participate in daily team briefings and contribute to continuous improvement initiatives.
• Assist with general administrative tasks and other duties as required.

About You

To be successful in this role, you will have excellent organisational and communication skills, thrive in a fast-paced environment, and enjoy building long-term client relationships.

Essential Skills & Experience

• Previous experience in Account Management, Event Management, Brand Activations, Trade Shows, Experiential Marketing, or FMCG environments.
• Strong client relationship and stakeholder management skills.
• Excellent planning, coordination and problem-solving abilities.
• Proficiency in Microsoft Office, including Excel.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong attention to detail and a proactive approach to work.
• Willingness to occasionally support events outside of standard office hours as part of a team rota.

Desirable Experience

• Experience planning and organising promotional or experiential event staff.
• Knowledge of warehouse management systems.
• Understanding of event logistics, including event equipment, crew coordination, power, water and drainage requirements.
• Experience within live events, exhibitions, logistics or experiential marketing sectors.

What We Offer

• A dynamic and supportive working environment.
• The opportunity to work with leading brands and exciting live events.
• Career development and progression opportunities.
• A collaborative team culture where your contribution is valued