Account Manager

Boden Group; Greater Manchester; On-site; GBP 51,000 - 69,000; Full time

Benefits offered by this job

Company car or car allowance

Performance-related bonus

25 days annual leave

Life assurance

Learning and development opportunities

Employee wellbeing and discount

Job summary

Boden Group in Greater Manchester is seeking an experienced Account Manager to lead a major FM contract, delivering services within budgets and agreed performance levels while guiding day-to-day operations. You will monitor payment mechanisms and contractual deductions, undertake root-cause analysis, drive continuous improvement, and provide monthly performance reporting to clients and internal teams.

The role requires strong leadership, stakeholder management, IT literacy (Excel/CAFM), and a

Qualifications

• Experience managing teams or projects within a PFI environment.
• Strong knowledge of payment mechanisms, deductions and contractual performance.
• ONC/HNC in Facilities Management or equivalent experience.
• IOSH Managing Safely or similar Health & Safety qualification.
• Strong commercial awareness and understanding of PFI contractual requirements.
• Experience analysing performance data and producing management reports.
• Confident client and stakeholder management skills.
• Strong IT skills, including Excel and CAFM systems.

Responsibilities

• Form part of the senior management team, delivering services within budgets and performance levels.
• Take responsibility for day-to-day FM operations and provide leadership to operational teams.
• Monitor payment mechanism performance and contractual deductions, identifying opportunities to minimise failures.
• Support monthly performance, deduction and service reporting.
• Undertake root-cause and trend analysis to identify risks and develop improvement plans.
• Develop and review operational processes to improve contract performance.
• Build strong relationships with clients, stakeholders and internal teams.
• Work closely with commercial, finance and technical teams to drive continuous improvement.

Skills

PFI experience

Payment mechanisms

Health & Safety qualification

Commercial awareness

Data analysis/reports

Client & stakeholder management

Excel and CAFM systems

Education

ONC/HNC in Facilities Management or equivalent

Tools

CAFM systems

Excel

Job description

Are you an experienced FM leader with a strong understanding of PFI contracts and performance management? A leading organisation is seeking an Account Manager in Greater Manchester to support the delivery and continuous improvement of a complex FM contract. You’ll combine operational leadership, commercial awareness and detailed performance analysis to drive service excellence.

The Role

As the Account Manager, you’ll:

• Form part of the senior management team, delivering services within agreed budgets and performance levels.
• Take responsibility for day-to-day FM operations and provide leadership to operational teams.
• Monitor payment mechanism performance and contractual deductions, identifying opportunities to minimise failures.
• Support monthly performance, deduction and service reporting.
• Undertake root-cause and trend analysis to identify risks and develop improvement plans.
• Develop and review operational processes to improve contract performance.
• Build strong relationships with clients, stakeholders and internal teams.
• Work closely with commercial, finance and technical teams to drive continuous improvement.

You To be successful in the role

you’ll bring:

• Previous experience managing teams or projects within a PFI environment.
• Strong knowledge of payment mechanisms, deductions and contractual performance.
• ONC/HNC in Facilities Management or equivalent experience.
• IOSH Managing Safely or a similar Health & Safety qualification.
• Strong commercial awareness and understanding of PFI contractual requirements.
• Experience analysing performance data and producing management reports.
• Confident client and stakeholder management skills.
• Strong IT skills, including Excel and CAFM systems.

What's in it for you?

• £60,000 salary
• Company vehicle or car allowance
• Performance-related bonus
• 25 days annual leave plus bank holidays
• Life assurance
• Learning and professional development opportunities
• Employee wellbeing and discount benefits