Account manager

The Industry Club; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

The Industry Club in London is seeking an Account Manager to lead flagship accounts, spanning brand campaigns, content, social, partnerships and live activations. You’ll work closely with creative, strategy, production and PMs to deliver outstanding work from brief to delivery.

You’ll join a friendly, ambitious team and be empowered to own projects, manage client relationships, and contribute strategic and creative insights while growing your ownership and career.

Qualifications

• Experience in an agency account management or integrated project delivery role.
• Understanding of how creative work is developed, produced and delivered.
• Genuine enthusiasm for creativity and a desire to make work the best it can be.
• Curiosity about clients, audiences, culture and connections.
• Experience across a mix of channels rather than a single specialty.
• Confidence managing several projects, deadlines and stakeholders.
• Clear, thoughtful communication to build trusted relationships.
• Proactive ownership and forward thinking mindset.
• Calmness when priorities shift or projects take unexpected turns.
• Awareness of budgets, scope and commercial realities of agency life.
• International or multi-market experience is useful but not essential.

Responsibilities

• Running your own projects and workstreams from brief to final delivery.
• Building strong day-to-day client relationships and reliable partnerships.
• Collaborating with creative, strategy, production and PM teams to turn ideas into great work.
• Keeping projects moving by managing timings, actions, feedback and deliverables.
• Contributing perspective on audiences, culture and the wider category.
• Supporting integrated campaigns across traditional and digital channels (social, content, partnerships, live events).
• Overseeing production across projects with producers, creators, suppliers and partners.
• Coordinating work across markets and helping local teams adapt campaigns.
• Protecting the original idea and craft as projects evolve across formats and channels.
• Managing estimates, budgets and project scope with senior support.
• Anticipating problems and proposing practical solutions; know when to ask for help.
• Supporting junior team members and fostering a positive, collaborative environment.

Skills

Agency AM

Integrated delivery

Creative process

Client culture curiosity

Multichannel experience

Deadline management

Client relationship

Clear communication

Budget awareness

Multi-market experience

Job description

Are you an Account Manager who loves brilliant ideas and knows how to help make them happen?

This role is for a very successful and well known London creative agency to work on a flagship account - a bold and brave FMCG brand producing some brilliant work at a brand level.

You will join a friendly but super ambitious and driven agency team delivering work spanning brand campaigns, content, social, partnerships, activations and more unexpected ideas!

This would suit an established AM, or a strong SAE ready for more ownership, who enjoys being close to the creative and production process. You don’t need to know everything already, but you should be curious, organised and excited by the opportunity to develop your strategic and creative instincts.

What you’ll be doing:

• Running your own projects and workstreams from initial brief through to final delivery.
• Building a strong day-to-day relationship with clients and becoming someone they can rely on.
• Working closely with creative, strategy, production and project management teams to turn ideas into great work.
• Keeping projects moving by managing timings, actions, feedback and deliverables.
• Getting involved in briefs and contributing your perspective on audiences, culture and the wider category.
• Supporting integrated campaigns across traditional and digital channels, including social, content, partnerships and live activity.
• Managing production across selected projects, working with producers, creators, suppliers and other external partners.
• Coordinating work across different markets and helping local teams adapt campaigns where needed.
• Protecting the original idea and standard of craft as work develops across different formats and channels.
• Managing estimates, budgets and project scope with support from senior members of the team.
• Anticipating problems, finding practical solutions and knowing when to ask for help.
• Supporting more junior team members and helping create a positive, collaborative working environment.

What they’re looking for:

• Experience in an agency account management or integrated project delivery role.
• A good understanding of how creative work is developed, produced and delivered.
• Genuine enthusiasm for creativity and a desire to make the work as good as it can be.
• Curiosity about clients, audiences, culture and why particular ideas will connect.
• Experience across a mix of channels rather than one narrow specialism.
• Confidence managing several projects, deadlines and stakeholders at once.
• Clear, thoughtful communication and the ability to build trusted relationships.
• A proactive approach: you take ownership, think ahead and follow things through.
• Calmness when priorities change or a project takes an unexpected turn.
• An understanding of budgets, scope and the commercial realities of agency life.
• International or multi-market experience would be useful, but isn’t essential.
• Most importantly, positive energy, good judgement and plenty of appetite to learn.

It’s a great opportunity to work on creatively ambitious projects, learn from an experienced team and build towards the next stage of your career.

We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.

With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.