Account Manager

Doctify; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

28 days annual leave

Remote working up to 2 weeks annually

Enhanced Parental Leave

Immersive onboarding experience

Employee referral bonus: £700

Job summary

Doctify is seeking a commercially driven Account Manager to join our customer success team in London. You will own a high-growth portfolio end-to-end, from onboarding new customers to renewals and retention.

This is a hands-on role requiring proactive ownership, strong relationship building, and a focus on revenue, retention and growth within a fast-paced, high-volume environment. You’ll contribute to international expansion and live our mission in healthcare.

Qualifications

• 2+ years in account management, customer success, or sales.
• Experience in high-volume, fast-paced environments.
• Experience launching into new markets is desirable.

Responsibilities

• Own the full customer lifecycle from onboarding to renewals and churn prevention.
• Drive rapid onboarding for long-term success and measurable ROI.
• Manage a high-volume book of business, identify growth opportunities and risks.
• Build deep relationships, understanding needs and delivering ongoing value.
• Lead renewal negotiations and protect/grow revenue.
• Support international growth with market insights and feedback.

Skills

Account management

Customer success

High-volume environment

Communication skills

Retention & growth

Job description

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.

Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.

We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.

About The Role

We’re looking for a commercially driven Account Manager to join our customer success team, taking ownership for a high-growth portfolio of accounts.

This is not a supporting role, you will use your experience to own an entire portfolio end-to-end. From onboarding new customers onto the platform through to renewals, and retention. If you’re a self-starter who rolls their sleeves up, gets things done, and wants real ownership, we’d love to hear from you!

You’ll be responsible for

• Owning the full customer lifecycle in your market, from onboarding new customers through to account management, renewals, and churn prevention
• Driving rapid, high-quality onboarding that sets customers up for long-term success and measurable ROI
• Managing a high-volume book of business with a proactive approach, identifying growth opportunities, risks, and expansion within your accounts
• Building deep relationships with customers, understanding their needs and demonstrating ongoing value throughout the partnership
• Handling churn requests and renewal negotiations with confidence, finding solutions that protect and grow revenue
• Acting as a key contributor to our international growth, sharing market insights, feeding back on trends, and helping shape how we scale
• Operating with autonomy and accountability, making independent decisions, and finding solutions

What success looks like

• Strong retention and renewal rates across your portfolio
• Customers achieving fast time-to-value, post onboarding
• Consistent expansion activity such as upsells, referrals, and growing account footprint
• High activity levels maintained across a demanding volume of accounts
• A portfolio and market that is visibly better than it was when you first arrived

About You

• You have 2+ years of experience in account management, customer success, or sales
• You have operated in a high-volume and fast-paced environment
• You have experience working within a business launching into new markets would be desirable
• You’re commercially driven and think in terms of revenue, retention, and growth, not just activity
• You’re highly organised, prioritise well, and take ownership of finding a way to get things done
• You’re a confident communicator who thrives on calls with customers and able to influence outcomes
• Last but by no means least - you believe in our mission and want to be part of revolutionising the healthcare industry with us!

What We Offer

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

Time off, flexibility & balance

• 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
• 2 weeks of remote working annually (within 3-hour time zone of HQ)
• Enhanced Parental Leave

Setting you up for success

• Competitive, benchmarked compensation (base salary plus commission)
• 3-month immersive onboarding experience
• Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
• Clear internal mobility pathways to accelerate your career

The Uniquely Doctify Experience

• Daily team huddles to connect, share wins and spark ideas
• Regional Lunch Clubs & team socials powered by our Fun Police
• Quarterly Doctifier nominated Impact Awards
• Employee referral bonus: £700 (or local equivalent) per hire

Our Commitment to DEIB

Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we work, how we build our teams, how we design our policies, and how we bring our mission to life.

As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.

We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at [e-mail].