Account Manager

Deliveroo; Greater London; On-site; GBP 36,000 - 52,000; Full time

Job summary

Deliveroo in the UK is hiring an Account Manager for Central London. You will nurture relationships with top restaurant partners and help them grow online sales through Deliveroo.

You will use data insights and strong negotiation skills to maximise volumes, coordinate with operations teams, and collaborate with marketing to accelerate growth in a fast-moving, tech-driven environment.

Qualifications

• 2+ years in account/relationship management.
• Strong communication and relationship-building skills.
• Comfort with data and commercial acumen.
• Experience in a high-growth company preferred.
• Willing to travel to partner restaurants in the South England.

Responsibilities

• Maintain and grow relationships with central London restaurant partners.
• Drive performance through data analysis to maximise orders.
• Negotiate contracts and terms of partnership.
• Collaborate with restaurant and rider ops teams to improve efficiency.
• Work with marketing to grow restaurant orders.

Skills

Account management

Relationship skills

Data literacy

Negotiation

Communication

Autonomous

Travel

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

The Team

The U.K. & Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers.

The Regional UK and Ireland team is responsible for driving Deliveroo’s performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve. As part of the regional UKI team, you will be singing up the best restaurants in the city/region. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential

The Role

We are looking for an Account Manager to join our team in Central London. This is a rare opportunity to become a critical member of a rapidly growing tech company. You’ll be liaising with Central London’s most highly regarded restaurants, to cultivate existing relationships and help them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.

What You’ll Be Doing

• Maintaining and growing relationships between Deliveroo and our top Central London restaurant partners through strong communication both face-to-face and remotely
• Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo
• Negotiating contracts and terms of partnership
• Liaising with our restaurant and rider operations teams to improve operational efficiencies
• Working with marketing teams to accelerate restaurant order growth
• Innovating and presenting new ideas to increase Deliveroo growth and efficiencies
• Being a local expert for your cities. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry

Requirements

• 2+ years experience in account/relationship management (or similar)
• Effective relationship-building and communication skills whether face-to-face, through phone or email
• Strong commercial acumen and comfortable understanding and using data
• Results-orientated, with a track record of achieving targets and successful negotiations
• Experience in working in a dynamic high-growth company is preferable
• Self-starter, hard worker and well-organised
• Ability to work autonomously whilst out meeting restaurant partners in South England
• Given our diversity of cuisines and desire to bring the best service to our partners, we value additional language abilities and would love to hear about any knowledge of Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay.

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.'

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!