Account Manager

Axon; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

5% employer pension

Private medical insurance

Critical illness cover

Income protection

Travel insurance

Wellness benefit

Hybrid working options

25 days' holiday

Life assurance 4x salary

Sabbaticals after 5 years

Job summary

Axon is seeking an experienced Account Manager to join its Medical Practice team in the UK, London hybrid. You will be the primary client contact, lead healthcare communications programs, and coach junior staff while managing budgets.

You will collaborate with senior colleagues to align programs with client goals, drive proposals, and identify growth opportunities in a dynamic agency environment. A strong consultancy mindset is essential.

Qualifications

• Proven track record in agency account management.
• Strong skills in budget development and reconciliation.
• Attention to detail in all tasks.
• Ability to prioritize effectively amid changing demands.
• Excellent writing and presentation skills.
• Strong collaborative and teamwork abilities.
• Proficient in Microsoft Office with knowledge of industry codes and regulations.

Responsibilities

• Cultivate strong client relationships as the main point of contact.
• Listen to client needs and resolve issues with senior input when needed.
• Lead the development of tactical proposals and showcase experience.
• Identify opportunities to grow existing projects and pursue new business.
• Manage projects end-to-end, including briefs, delivery, and budgets.
• Communicate clearly with clients and the internal team to ensure alignment.
• Mentor junior team members and support their professional development.

Skills

Proven track record

Financial management

Detail oriented

Prioritization

Communication

Team collaboration

Regulatory knowledge

Tools

Microsoft Office Suite

Job description

Account Manager

Team – Medical Practice
Location – UK, London (hybrid)

Role

We're seeking a seasoned Account Manager (AM) with agency environment experience and specific UK healthcare comms knowledge, who thrives in dynamic environments and is ready to take on a pivotal role. As an AM, you'll be at the heart of client interactions, serving as their primary point of contact. You'll collaborate closely with senior colleagues to steer healthcare communications programs that perfectly align with client goals. In this role, you'll lead junior team members with confidence, showcasing your exceptional consultancy skills while managing financial responsibilities seamlessly. Additionally, you'll have the opportunity to contribute creatively to internal initiatives that drive our success forward. If you're passionate about making a difference and eager to grow within a supportive and innovative environment, we want you on our team!

Responsibilities

• Cultivate Strong Client Relationships: Being the go-to contact for clients, building trust and ensuring seamless communication every day.


• Proactive Problem Solver: Listening attentively to client needs, addressing them proactively, and seeking senior counsel when necessary to resolve any issues.


• Drive Proposals: Leading the charge on crafting tactical proposals and showcasing your knowledge and experience


• Identify Growth Opportunities: Spotting opportunities to expand existing projects and collaborate with senior team members to explore new business ventures


• Project Leadership Excellence: Take charge of projects from start to finish, resolving challenges along the way. Work closely with clients and senior team members to develop and refine project briefs while managing budgets effectively.


• Adaptable Communication Style: Tailor your approach to fit each client's unique working style and communication preferences.


• Facilitate Team Communication: Ensure clear and efficient information sharing within the team, fostering a collaborative environment.


• Mentor Junior Team Members: Guide junior colleagues in their professional development by providing constructive feedback and support.

At AXON,

we actively encourage the team to be involved in activities outside of their day-to-day work. Whether that is being involved in our social, Diversity & Inclusion, or CSR electives, attending networking events, or running training sessions on topics in which they have a personal interest. We have a keen focus on training and development and, as a rough guide, suggest employees aim to complete 37.5 hours of learning a year through online learning, classroom training, or attending external events; that’s 1 week a year dedicated to your development.

Candidate must have:

• Proven Track Record: Demonstrated success in agency account management, consistently meeting or exceeding targets with excellence


• Financial Savvy: Strong skills in financial management, including adeptness at budget development and reconciliation


• Detail-Oriented: A keen eye for detail ensures accuracy and precision in all tasks


• Prioritization Pro: Master at prioritizing tasks effectively and adjusting priorities as needed to meet changing demands


• Communication Expert: Excellent writing and presentation skills with the ability to tailor communication styles to suit diverse audiences


• Team Player Extraordinaire: Outstanding collaborative abilities that enhance teamwork and drive collective success


• Tech & Compliance Knowledgeable: Proficient in Microsoft Office Suite with a solid understanding of industry codes and regulations

Benefits

• 5% employer pension contribution


• Private medical insurance (for you and your family)


• Critical Illness cover


• Income Protection cover


• Travel insurance (for you and your family)


• An annual “wellness” benefit after completing 3 months of service


• Hybrid working options


• 25 days’ holiday (with the ability for it to rise to a maximum of 30 days alongside length of service) – in addition to bank holidays


• Life assurance service insurance at 4x your salary


• Paid sabbaticals after 5 years’ service

AXON is a diverse organization, committed to a policy of equal opportunities. At all times, we aim to recruit, develop, and promote the very best people, basing judgment solely on suitability for the job.

We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy via the company portal.