Account Manager

Havas Lynx Group; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid Working

28 days annual leave + Bank Holidays

Pension scheme

Life insurance

Wellbeing programme

Season ticket loan

Cycle to work

Sabbatical opportunities

Job summary

Havas Lynx Group in London is seeking an Account Manager to proactively manage client accounts, ensure client satisfaction, and oversee campaigns from brief to delivery. You will collaborate with senior team members to support and mentor junior staff, maintaining a client-centric approach and driving profitability.

The role requires 2+ years in a similar position, agency experience, and comfort with AI tools to enhance strategic account management.

Qualifications

• Minimum of 2 years in a similar role.
• Experience in a creative agency is essential.
• Strategic account management experience rather than pure delivery/PM.
• Experience working on creative briefs.
• Client-facing experience.
• Confident and eager to learn and develop.
• Experience with Generative AI tools and AI certifications (Coursera, Section AI, LinkedIn Learning).

Responsibilities

• Build meaningful, trusting relationships with clients to position Havas Lynx as their strategic partner.
• Immerse yourself in the client's business to deliver high-quality campaigns.
• Translate client requests into thorough internal briefs and ensure timely delivery.

Skills

Account management

Client facing

Creative agency experience

Generative AI experience

Communication skills

Team collaboration

Tools

Generative AI tools

Job description

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector?

At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record, we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.

We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.

Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.

Please note that this role is based in London, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays.

Our Role:

The role of Account Manager will see you take a pro-active approach in the management of your accounts. Focusing on client satisfaction, communication, quality control and profitability. As an Account Manager, you will ensure that your clients receive the highest individual attention and that we deliver projects on time, on budget and on brief. You will contribute your ideas and knowledge to the team, helping your senior team to support and develop the junior members.

What you can expect to be doing:

• You will build meaningful and trusting relationships with your clients ensuring you position Havas Lynx as their strategic partner
• You will immerse yourself in your client’s business and industry in order to be best placed to deliver quality campaigns
• You will ensure client requests are dealt with efficiently, interpreting these into thorough and accurate internal briefs

This role could be a great fit for you if:

• You have previous experience in a similar role - this is not a graduate role (2 years +)
• Creative agency experience is essential (not media, digital or production)
• Strategic account management (Not pure delivery or PM work)
• Experience working on creative briefs
• Experience working on client accounts
• Client facing experience
• Confidence and eager to learn and develop
• Ideally, you have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning

What you can expect from us

A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.

You can also expect a whole host of benefits, including:

• Hybrid Working – 3 days in the office (flexible working options are available for in-office days)
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
• Option to buy, carry or sell holidays
• Early Friday finish throughout the year
• Seasonal working hours
• Enhanced family leave, pay and return to work benefit scheme
• Extensive L&D support
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
• 24/7 access to a free, confidential and independent Employee Assistance Programme