Account Manager

Royal College Of Pharmacy; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Pharmaceutical Press in London seeks a driven Digital Subscriptions Sales Executive to grow revenue from its digital portfolio, focusing on renewals, upsells and new business.

Hybrid working with occasional international travel for meetings; the role supports strategic growth while maintaining high levels of customer satisfaction. Closing date: 4 November 2026.

Qualifications

• Sales experience in STM publishing or digital sales.
• Consultative selling with client-facing skills and experience pitching to senior decision-makers.
• Ability to work under pressure to deadlines.
• Excellent written and verbal communication skills.
• Ability to understand complex business models.
• Attention to detail and analytical thinking.
• Autonomous worker who can also collaborate in a small team.
• Strong CRM/database management understanding.

Responsibilities

• Maximise sales across the Pharmaceutical Press digital portfolio.
• Execute renewals and nurture long-term client relationships via CRM.
• Generate new business: identify accounts, present solutions, close online subscriptions.
• Represent the company at international meetings, conferences and exhibitions.
• Maintain sales pipelines, call plans and activity reports.
• Contribute to sales forecasts and market intel.
• Ensure CRM data quality and timely reporting.
• Support product and business development through feedback.

Skills

Sales experience

Consultative selling

CRM knowledge

Communication skills

Account management

Tools

CRM Software (Salesforce)

Job description

Salary: £40,000

Location: London / Hybrid Working

Working Pattern: Full Time

Pharmaceutical Press is the knowledge business of the Royal College of Pharmacy. We’re the world leaders in evidence-based pharmaceutical publications and guidance. Pharmacists and other healthcare professionals trust us to provide expert analysis, educational support, webinars, and news that informs, supports and enhances their practice. We independently source, evaluate, and communicate and make practical medicines knowledge accessible worldwide.

About the role:

To achieve sales targets by growing sustainable digital subscription revenue streams - this will involve managing engagement with accounts, maximising renewal and up-sell opportunities, identifying prospective new clients, presenting, pitching and negotiating new business wins.

Main Responsibilities:

• Following existing sales procedures to maximise sales across the entire Pharmaceutical Press digital portfolio.
• Execute renewal business – by using CRM to plan account activities including scheduling appointments and calls to develop income and long-standing relationships with key clients. Maintains above average renewal rates and ensures attrition remains at a minimum.
• Generating New Business – ensures the consistent growth of digital revenues through pre-dominantly direct sales. Identifies new potential accounts, and growth in existing accounts, sets appointments, understands customer requirements, presents solutions and closes business, including online subscriptions, multi-user packages and bundled digital combinations.
• Communicating by phone and attending external (pre-dominantly international) based meetings, conferences and exhibitions to network, generate sales leads and represent the interests of the company. It is expected that the role holder will be out of the office approximately 33% of the time.
• Maintaining and presenting regular sales pipelines, call plans and activity reports.
• Contributing to sales forecasts and estimated future sales.
• Keeping up-to-date with product information, market intelligence and sharing relevant insight around product and business development, licensing, sales and marketing plans.
• Ensuring the sales journey of all accounts, enquiries, leads and opportunities are processed and recorded immediately and accurately via CRM.
• Reporting - providing regular feedback and analysis from customers/markets served and ensuring that CRM records are thoroughly maintained and improved.

This list summarises the main responsibilities of the role and is not exhaustive. The postholder may be required to undertake other reasonable duties as required

Requirements:

• Sales experience, ideally gained in an STM publishing or digital sales environment.
• Consultative selling – with client facing skills and demonstrable experience of pitching business solutions to senior decision-makers.
• Ability to work under pressure to specific deadlines.
• Good written and verbal communication skills.
• Ability to understand and work with complex business models.
• Attention to detail and analytical skills.
• Ability to work autonomously and as a key member of a small team.
• A good understanding of CRM and the importance of database management.

How we are currently working:

PHP supports and works in a hybrid way, which means you will be able to work from home, however, there will be an expectation for collaborative face-to-face working – on average and typically this may be something between 4-8 working days per month at our London Office. The team are typically in Tuesdays.

Closing date: 4 November 2026

We are passionate about creating a culture of belonging, inclusion, and diversity these are part of our core values at Pharmaceutical Press. At Pharmaceutical Press we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender, age, or disability and we encourage applications from all backgrounds.