Account Manager

Manchester Arndale; Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Wagestream pay access

Retail discounts (Hapi)

Job summary

OCS UK & Ireland is seeking a senior-level manager to lead a facilities management contract in the UK. You will oversee delivery, budgets and stakeholder relationships, driving safety, inclusivity and continuous improvement across the service.

Qualifications

• Extensive experience in a similar Security or FM role, ideally in retail security.
• Senior management level experience in hard services and/or facilities management contracts.
• Strong commercial and financial acumen.
• Excellent presentation and communication with diverse stakeholders.
• Demonstrated ability to lead a large delivery team.

Responsibilities

• Provide leadership, inspiration and control in contract delivery.
• Total budgetary and commercial responsibility for the contract.
• Lead a culture of safety, opportunity, inclusiveness and diversity.
• Ensure statutory compliance through KPI/SLA delivery.
• Maintain strong customer relationships and deliver exceptional experience.

Skills

Leadership

Budgeting

Commercial acumen

Stakeholder comms

Continuous improvement

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role

Key Responsibilities:

• • Provide leadership, inspiration, and control in each aspect of contract delivery
• Full budgetary and commercial responsibility
• Leadership and lead by example in culture of safety, opportunity, inclusiveness, and diversity
• Deliver a contract which achieves statutory compliance through KPI or SLA
• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration

Key Hiring Criteria

• Extensive experience working in a similar role for a Security or FM service provider (ideally within retail security)
• Extensive experience at the Senior Management level running hard services and/or facilities management contracts
• Excellent commercial and financial acumen
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.