Account Director

OCS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Award-winning employer

Digital Learning

Retail perks (Wagestream)

Job summary

OCS UK & Ireland is seeking an Account Director to lead a prestigious London-based contract with full operational, commercial, engineering and client leadership responsibility. The role requires senior management experience in hard FM, P&L ownership, and a track record of delivering capital projects and sustainability initiatives for high-profile clients.

You will inspire multidisciplinary teams, drive safety and customer service excellence, and build trusted advisor relationships with

Qualifications

• Extensive experience in a similar Hard FM service provider role.
• Senior management level experience running hard services or facilities management contracts.
• Understanding of critical environment infrastructure, energy management services and capital project delivery.
• Excellent commercial and financial acumen.
• Excellent presentation and communication skills with diverse stakeholders.
• Strong leadership and ability to manage large delivery teams.

Responsibilities

• Lead large, complex Hard FM contracts and ensure delivery against KPIs and SLAs.
• Inspire and manage multidisciplinary engineering and facilities teams.
• Foster a culture focused on safety, inclusion, performance and customer service.
• Own P&L, budgeting, forecasting and financial management for the contract.
• Identify efficiencies, cost savings and value-add opportunities without compromising service delivery.
• Drive KPI and SLA performance and continuous improvement.

Skills

Leadership

Stakeholder management

Contract management

Financial acumen

Presentation skills

Communication

Job description

About The Role:

This is an Account Director level role focused on a prestigious London-based contract with full operational, commercial, engineering, and client leadership responsibility.

Key Responsibilities:

Leadership & Contract Management

• Proven experience leading large, complex Hard FM contracts.
• Ability to inspire and manage multidisciplinary engineering and facilities teams.
• Strong track record of creating a positive culture focused on safety, inclusion, performance, and customer service.

Commercial & Financial Accountability

• Full P&L ownership experience.
• Strong budgeting, forecasting, and financial management capability.
• Ability to identify efficiencies, cost savings, and value-add opportunities without compromising service delivery.

Technical & Operational Excellence

• Extensive knowledge of critical engineering environments.
• Experience delivering statutory compliance programmes.
• Strong understanding of asset management frameworks, engineering standards, and maintenance strategies.
• Ability to drive KPI and SLA performance.

Capital Projects & Sustainability

• Experience delivering capital works projects.
• Ability to integrate energy management, sustainability, and renewable technologies.
• Track record of implementing continuous improvement initiatives that deliver measurable benefits.

Client Relationship Management

• Executive-level stakeholder management skills.
• Experience managing prestigious or high-profile clients.
• Ability to build long‑term partnerships and act as a trusted advisor.

Key Hiring Criteria:

• Extensive experience working in a similar role for a Hard FM service provider
• Extensive experience at the Senior Management level running hard services and/or facilities management contracts
• Understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services
• Excellent commercial and financial acumen
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.