Account Manager

Rock Compliance Ltd; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Business phone

Company pension

Referral programme

Sick pay

25 days annual leave

Employee assistance

Job summary

Rock Compliance Ltd in Glasgow is seeking an experienced Sales / Account Manager to identify new business opportunities and maintain relationships with existing clients, ensuring profitability and service delivery. You will handle contract briefs, mobilisation of contracts, quotations, and client communications, working with operations to meet client needs and to drive renewals and growth.

This role requires on-site work in Scotland with occasional site travel and a focus on delivering

Responsibilities

• Account Management: profitability, delivery, compliance and retention for clients
• Negotiate at least 40% gross profit on all contracts
• Produce contract briefs and mobilisation plans
• Assist with mobilisation of contracts
• Handle complaints and ensure client satisfaction
• Collaborate with operations to meet client needs
• Conduct internal audits to ensure contract compliance
• Produce job costing and quotations for clients
• Manage cash flow and debt (including WIP)
• Review resource distribution to ensure efficient service
• Business Development: provide quotations to new clients
• Create contract briefs and mobilisation plans for new contracts
• Timely contract renewals
• Identify sales opportunities with existing clients
• Present new products and services to clients
• Train clients
• Maintain client database with renewal information
• Liaison with clients: interface between client and company
• Attend contract review meetings
• Build relationships to generate additional workloads
• Handle client requests and communicate agendas to staff
• Ensure image and standards are maintained
• Produce PQQ and Tender documents as required
• Communication: keep senior management updated on prospects and orders
• Build relationships with colleagues and clients
• Deliver high quality sales appointments
• Produce accurate quotations
• Produce PQQ and Tender documentation from templates
• Safety: ensure method statements and risk assessments are prepared when required
• Wear protective gear and use safe equipment on site
• Maintain safety at all times
• Take responsibility in difficult situations
• Communicate standards to colleagues and team
• Monitor safety standards with staff
• Identify hazards and report them per procedures
• Site based working: occasional time away as required by operations

Job description

Reports to:

Head of Sales or Head of Client Services

Job Purpose:

Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.

Key Responsibilities and Accountabilities:

Account Management

• Responsibility for clients, including profitability, delivery, compliance and retention
• Negotiation of at least 40% gross profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
• Production of contract brief
• Assist with the mobilisation of contracts
• Complaints handling
• Work with operations to meet customer needs
• Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
• Conduct LCA reviews/initial report
• Production of job costing and quotation to clients as required
• Cash flow/debt management (including WIP)
• Review of the distribution of resources available to ensure service is efficient

Business Development

• Providing Quotations to new clients
• Production of Contract Brief and mobilisation plan for new contracts
• Timely contract renewal
• Identification of sales opportunities with existing clients
• Presentation of new products and services to new and existing clients
• Training for clients
• Produce and maintain client database with new and potential clients, including contract renewal information

Liaison with clients

• Serve as an interface between the client and the Company
• Attend contract review meetings
• Build effective working relationships with clients generating additional workloads wherever possible
• Dealing with client requests
• Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
• Ensures that image and standards are maintained at all times
• Produce PQQ and Tender documents with Bid Team as required and determined by project size.

Communication

• Communicates constructively and actively seeks information
• Keeps Senior Account Manager up to date with current prospects and orders secured.
• Build good working relationships with both colleagues and clients
• Deliver high quality sales appointments
• Production of accurate quotations
• Production of PQQ and Tender documentation from standard templates

Safety

• Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size
• Wear protective items of clothing and use appropriate safe equipment when on site
• Ensures own and colleagues' safety at all times
• Takes responsibility and control of difficult situations
• Promote and communicate standards/information to colleagues and team members.
• Monitors and communicates standards/information to other staff within business
• Identify and escape any hazards, near misses in line with the Company's reporting procedures

Site based working

• Work away from time to time, this requirement shall be defined by the operational needs of the business.

Company Benefits:

• Company vehicle and business phone
• Company pension scheme
• Referral programme
• Sick pay
• 25 days annual leave plus bank holidays
• 24/7 Employee Assistance Programme

We embrace diversity and are committed to building an inclusive environment for all employees. Your privacy matters: all applications will be handled confidentially and in line with GDPR.