Account Manager

FASTENER DISTRIBUTION HOLDINGS LLC.; Fordingbridge; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

401k matching

Wellness programs

Training & mentorship

Career development

Job summary

FDH Aero is seeking an Account Manager to manage a single high-value PDQ Airspares contract from end to end. You will ensure contractual compliance, performance against KPIs, and commercial optimization while safeguarding revenue and strengthening the customer relationship.

The role requires strong contract management experience in aerospace, excellent stakeholder management, and the ability to drive improvements across delivery, cost, and service levels.

Qualifications

• Strong contract management experience in aerospace, distribution, or technical aftermarket sectors.
• Proven ability to manage strategic key accounts or single large contracts.
• Commercial acumen with focus on margins and profitability.
• Excellent stakeholder management and influencing skills.
• Customer-focused and relationship-driven.
• Highly organised and detail-oriented.
• Calm under pressure with strong escalation judgement.
• Strong analytical and reporting capability.
• Ability to work cross-functionally and manage complexity.

Responsibilities

• Own the full lifecycle of the PDQ Airspares contract, ensuring all obligations are met.
• Monitor contract performance against KPIs, SLAs, and agreed commercial terms.
• Manage contract renewals, amendments, and scope changes in line with governance.
• Lead contract reviews, ensuring issues are identified, escalated, and resolved promptly.
• Serve as the single point of contact for PDQ Airspares at a senior operational level.
• Build and maintain strong relationships with procurement, supply chain, and technical stakeholders.
• Translate customer requirements into actionable internal plans.
• Proactively manage expectations and ensure high levels of customer satisfaction.
• Manage contract profitability, pricing integrity, and cost-to-serve.
• Identify opportunities for upselling, cross-selling, and value-added services.
• Support commercial negotiations and ensure alignment with corporate governance.
• Track and report revenue performance and forecast accuracy.
• Collaborate with supply chain, logistics, quality, and engineering teams to ensure delivery commitments are achieved.
• Manage demand fluctuations, forecast accuracy, and supply risks.
• Lead resolution of supply chain disruptions, shortages, or quality issues impacting contract performance.
• Ensure compliance with aerospace regulatory and customer quality standards.
• Produce regular contract performance reports, including KPIs, financial performance, and risk assessments.
• Maintain accurate records of contractual obligations and customer communications.
• Use data to identify trends, risks, and improvement opportunities.
• Identify and manage contractual, operational, and financial risks.
• Ensure adherence to export controls, traceability requirements, and aerospace standards (e.g., AS9100 where applicable).
• Escalate issues appropriately and ensure mitigation plans are in place.
• Drive efficiency improvements across the contract, including lead times, process simplification, and cost reduction.
• Implement customer feedback into actionable improvements.
• Support digital or system enhancements that improve visibility and service.

Skills

Contract management

Key accounts

Commercial acumen

Stakeholder management

Customer-focused

Organised / detail-oriented

Escalation judgement

Analytical reporting

Cross-functional collaboration

Job description

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our values guide everything we do:

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For

The Account Manager is responsible for the end-to-end management of a single high-value strategic contract with PDQ Airspares. This role ensures contractual compliance, operational performance, customer satisfaction, and commercial optimization, acting as the primary interface between PDQ Airspares and internal functions. The role is pivotal in safeguarding revenue, strengthening the customer relationship, and driving continuous improvement across delivery, cost, and service levels.

What You'll Do (Responsibilities)

• Own the full lifecycle of the PDQ Airspares contract, ensuring all obligations are met
• Monitor contract performance against KPIs, SLAs, and agreed commercial terms
• Manage contract renewals, amendments, and scope changes in line with governance
• Lead contract reviews, ensuring issues are identified, escalated, and resolved promptly
• Serve as the single point of contact for PDQ Airspares at a senior operational level
• Build and maintain strong relationships with procurement, supply chain, and technical stakeholders
• Translate customer requirements into actionable internal plans
• Proactively manage expectations and ensure high levels of customer satisfaction
• Manage contract profitability, pricing integrity, and cost-to-serve
• Identify opportunities for upselling, cross-selling, and value-added services
• Support commercial negotiations and ensure alignment with corporate governance
• Track and report revenue performance and forecast accuracy
• Collaborate with supply chain, logistics, quality, and engineering teams to ensure delivery commitments are achieved
• Manage demand fluctuations, forecast accuracy, and supply risks
• Lead resolution of supply chain disruptions, shortages, or quality issues impacting contract performance
• Ensure compliance with aerospace regulatory and customer quality standards
• Produce regular contract performance reports, including KPIs, financial performance, and risk assessments
• Maintain accurate records of contractual obligations and customer communications
• Use data to identify trends, risks, and improvement opportunities
• Identify and manage contractual, operational, and financial risks
• Ensure adherence to export controls, traceability requirements, and aerospace standards (e.g., AS9100 where applicable)
• Escalate issues appropriately and ensure mitigation plans are in place
• Drive efficiency improvements across the contract, including lead times, process simplification, and cost reduction
• Implement customer feedback into actionable improvements
• Support digital or system enhancements that improve visibility and service

What You Bring (Qualifications & Skills):

• Strong contract management experience in aerospace, distribution, or technical aftermarket sectors
• Proven ability to manage strategic key accounts or single large contracts
• Commercial acumen with focus on margins and profitability
• Excellent stakeholder management and influencing skills
• Customer-focused and relationship-driven
• Highly organised and detail-oriented
• Calm under pressure with strong escalation judgement
• Strong analytical and reporting capability
• Ability to work cross-functionally and manage complexity

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.