Account Manager

Frontline Recruitment Group; Derby; On-site; GBP 30,000 - 45,000; Full time

Job summary

Frontline Recruitment Group in Derbyshire is seeking an experienced Account Manager for our print division. You will be the main contact for key clients, ensuring requirements are understood and deadlines met, while driving account growth.

The role involves coordinating orders through production, building long-term relationships, and identifying opportunities to expand existing business. Ideal candidates have print industry experience, excellent communication, and strong organisation.

Qualifications

• Experience in account management within the printing industry.
• Proven ability to manage client expectations and deadlines.
• Strong communication and relationship-building skills.

Responsibilities

• Manage key client accounts and develop long-term relationships.
• Coordinate orders through production and ensure on-time delivery.
• Prepare quotations and identify opportunities to grow existing business.
• Support Head of Sales in day-to-day account management.

Skills

Account management

Client relationships

Customer service

Organisation

Communication

Proactive

Attention to detail

Tools

CRM software

Job description

Account Manager - Print

Experienced Print Professional | Client Relationships | Account Growth

Are you an experienced Account Manager with a background in print? Do you thrive on building strong client relationships, keeping projects on track and delivering exceptional customer service?

We're looking for a proactive, commercially minded Account Manager to join an established high value goods prnting company based in Derbyshire. Working closely with the Head of Sales, you'll take ownership of key client accounts, coordinate orders through production and identify opportunities to grow existing business.

This is an exciting opportunity for someone who understands the demands of the print industry, enjoys a fast-paced environment and takes pride in getting the details right with major key clients.

The Role

As Account Manager, you'll be the main point of contact for key clients, ensuring their requirements are understood, orders are processed accurately and deadlines are met.

Your responsibilities will include:

• Managing and developing key client accounts, building long-term, trusted relationships.
• Acting as the main point of contact for client enquiries, queries and complaints.
• Processing customer orders, entering information onto the system and creating production work tickets.
• Checking materials and ensuring everything is in place before production begins.
• Chasing order progress and working closely with internal teams to ensure deadlines are achieved.
• Preparing and submitting quotations, ensuring accuracy and a timely response.
• Identifying opportunities to generate additional business from existing clients and contacts.
• Anticipating client needs, resolving issues and identifying ways to improve service and account performance.
• Supporting the Head of Sales with the day-to-day management and development of key accounts.

What We're Looking For

You'll ideally have previous Account Management experience within the print industry, with a strong understanding of customer requirements, order processing and production deadlines.

You'll also bring:

• Excellent customer service and relationship-building skills.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• Good IT skills, numerical ability and confidence using business systems.
• A proactive, analytical and solutions-focused approach.
• The ability to prioritise workloads, work under pressure and meet tight deadlines.
• A collaborative attitude, with the confidence to work independently and alongside colleagues across the business.
• A commercial mindset, with the ability to spot opportunities to develop existing accounts.

Why apply?

You'll play an important role in maintaining customer satisfaction, supporting production efficiency and contributing to the continued growth of the business.

If you're an experienced print professional who combines outstanding customer service with strong organisational skills and a commercial approach, we'd love to hear from you.

Days - 37.5 hour week Monday to Friday

Salary - Negotiable subject to your experience