Account Manager

EQUANS; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

EQUANS is seeking an Account Manager for a 12-month FTC in the East Midlands. The role involves overseeing service delivery for educational facilities, ensuring compliance with standards and developing relationships with stakeholders. A competitive salary, vehicle allowance, and a comprehensive benefits package are on offer, making this an excellent opportunity for career progression in a dynamic environment.

Benefits

25 days annual leave (+public holidays)

Life Cover equivalent to 2x annual salary

Employee discount shopping schemes

Cycle to work scheme

Corporate social responsibility days

Learning opportunities (qualifications, training)

Employee Assistance Program

Qualifications

• Experience as a Contract Manager or in a similar role.
• Possesses MS Office skills (Word, Excel, PowerPoint).
• Strong analytical and financial awareness.

Responsibilities

• Manage the service delivery and ensure compliance with SLAs/KPIs.
• Develop effective relationships with stakeholders.
• Deliver operational management of contracted services.

Skills

Customer Focus

Communication

Health and Safety Awareness

Proactive and Enthusiastic Team Player

Analytical Skills

Education

Technical FM or BIFM Membership

Tools

MS Office

Job description

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Equans is looking for an Account Manager to join our team in the East Midlands on a 12 month FTC basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Responsible for the day-to-day management of the service delivery of educational facilities including the financial, safety and quality performance elements of the contract, the AM will ensure contractual commitments are met in accordance with SLAs/KPIs and other requirements detailed within the contract documentation.

Setting high standards ensuring all aspects of commercial and operational delivery is in line with legislative compliance, EQUANS governance, policies, and procedures.

Responsible for developing effective relationships and ensuring that pro-active communication is maintained continuously with all internal & external stakeholders

What will you deliver?

• Provide a safe and healthy environment and working conditions for all employees in line with Equans safety standards
• Comply with all Equans policies/procedures to ensure timely and effectively implementation.
• Drive quality, innovation and continuous improvement
• Promote an open and direct management style that encourages progress and development with team members and client stakeholders
• Ensure financial policies and processes are effectively communicated, implemented and monitored.
• To be customer focused within all areas of operational activities and maximise relationships with clients.
• Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place.
• Deliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, consultation forums, correspondence and monthly and ad-hoc reporting, as appropriate.
• Achieve financial budget targets set by the Regional Director
• Compliance with and record keeping for Company ISO Quality Management Systems.
• Control and monitor the performance of the specialist service provider and sub-contractors.
• Minimising Company risk from a technical, financial or health and safety perspective by making appropriate checks in a timely manner.
• Responsibility for the operational management and service delivery of all contracted services.
• Ensure the provision of extra works and out of contract works proposals have the required authorisations before commencing and that they are produced in a timely manner, in line with contract requirements.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience as a Contract Manager or in a similar role
• Member of BIFM, appropriate FM or Technical qualifications
• Experience managing services in a prestigious corporate environment
• Experience in CAFM, Finance and Intranet HR / Payroll Systems
• Experience in P&L management, is numerate analytical and financially aware
• Proactive and enthusiastic Team Player
• Possesses MS office (word, excel and PowerPoint) skills
• Health and Safety aware in all aspects of the business
• Highly customer focused with a capacity to learn and progress

Who are we?

Equans is a world leader in energy services with nearly , employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act .

At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.