Account Manager

Arcus FM; Cirencester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading facilities management company is seeking an Account Manager based in Cirencester. You will oversee a key account, support operations strategy, improve service delivery, and ensure client satisfaction while managing a team. The role offers a competitive salary and valuable benefits, aiming to attract skilled professionals committed to operational excellence.

Benefits

£5,549 Car Allowance

Up to 10% discretionary bonus

25 days annual leave + Bank Holidays

Group personal pension scheme with matched contributions

Life Assurance

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Health Cash Plan

Shopping discounts including 20% off Nuffield Fitness and Wellbeing

Qualifications

• Proven track record in a high-level role managing operations or facilities maintenance.
• Experience influencing senior clients and stakeholders.
• Track record of process improvement.

Responsibilities

• Manage a key account with oversight of operational field teams.
• Ensure delivery against contract SLAs and performance improvement.
• Develop long-term relationships with key client stakeholders.

Skills

Extensive knowledge of Hard Services

Understanding of KPIs

Financial planning and control

Strategic decision making

Health & Safety knowledge

Education

Relevant qualification in FM, Customer Service or Management at level 5 or above

Job description

Arcus FM Cirencester, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Account Manager role at Arcus FM

Arcus FM Cirencester, England, United Kingdom

1 day ago Be among the first 25 applicants

Join to apply for the Account Manager role at Arcus FM

Get AI-powered advice on this job and more exclusive features.

Why Join Us

Arcus FM are recruiting for an Account Manager who will take responsibility for the management of a key account, including oversight of operational field teams and helpdesk to ensure excellent customer service in delivering against the contract SLA’s and commercial arrangements.

Why Join Us

Arcus FM are recruiting for an Account Manager who will take responsibility for the management of a key account, including oversight of operational field teams and helpdesk to ensure excellent customer service in delivering against the contract SLA’s and commercial arrangements.

What You'll Be Doing

The Account Manager will assist the Business Unit Leader in the execution of a cohesive operations strategy that supports the business plan, while being accountable for ensuring the contract delivers to budget and margin targets. Other responsibilities include;

• Accountable for key measures within contract - SLA’s and KPI’s and suggest improvements as necessary.
• Ensure continuous development and performance improvement over the life of the contract.
• Contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.
• Accountable for the delivery of all services within scope across the portfolio
• Undertake regular meetings with Client and review the services being provided to ensure value for money and service excellence are being delivered.
• Develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them.
• Responsible for driving a culture of continuous improvement through the facilities function by identifying and implementing improvements to current practices.
• Accountable for the management, coaching and development of team.
• Manage and control expenditure within agreed budgets.
• Provide leadership to all Managers to ensure that all strategic objectives are met, and quality standards continue to improve.
• Responsible for ensuring the key statutory compliance measures are delivered.
  
  

What We're Looking For

The successful candidate will have a proven track record in a similar, high-level role managing operations or facilities maintenance for multi-site commercial building environment, and experience influencing clients and stakeholders at senior levels, while leading operational and field-based teams. Other requirements include;

• Extensive knowledge of Hard Services and contractor management.
• Understanding of KPIs and performance management.
• Knowledge in areas of financial planning and control, and strategic decision making
• Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care.
• Recognised and relevant qualification in FM, Customer Service or Management at level 5 or above.
• Ideally a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Institute of Workplace and Facilities Management (IWFM ), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute.
• A relevant Health & Safety qualification.
• Track record of delivering continuous process improvement, developing performance improvement tools and processes.
• Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
• Experience of managing and motivating staff through periods of change and business growth.
  
  

In return for your hard work we would offer you:

• Salary: Up to £40,000 - £50,000 depending on experience
• £5,549 Car Allowance
• Up to 10% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres
  
  

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.

To be considered for this position please submit your application via the ‘apply’ button.

Requisition ID

2025-7233

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Facilities Services

Referrals increase your chances of interviewing at Arcus FM by 2x

Sign in to set job alerts for “Account Manager” roles.

Gloucester, England, United Kingdom 12 hours ago

Gloucestershire, England, United Kingdom 21 hours ago

Wantage, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 2 days ago

Wantage, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 2 days ago

Swindon, England, United Kingdom 4 days ago

Business Development Account Manager/ Client Account Manager

Cote, England, United Kingdom 1 month ago

Account Manager Research - South England (m|f|d)

Bisley, England, United Kingdom 1 week ago

Virtual Territory Manager / Key account manager

Witney, England, United Kingdom 4 days ago

Chippenham, England, United Kingdom 1 day ago

Tewkesbury, England, United Kingdom 1 week ago

Senior Account Manager/ Associate Contracts Manager

Witney, England, United Kingdom 3 weeks ago

Swindon, England, United Kingdom 1 week ago

Swindon, England, United Kingdom 4 hours ago

Swindon, England, United Kingdom 2 months ago

Corsham, England, United Kingdom 1 week ago

Swindon, England, United Kingdom 2 weeks ago

Gloucestershire, England, United Kingdom 1 month ago

Clinical Territory Account Manager - S West England

Swindon, England, United Kingdom 2 days ago

Swindon, England, United Kingdom 2 days ago

Swindon, England, United Kingdom 6 days ago

Gatwick, England, United Kingdom 1 week ago

Divisional Specification Manager, New Build- Central England

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.