Account Manager

JD.com; Biddenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, is a technology-driven supply chain and logistics provider. We offer end-to-end services and a fast-paced, innovative environment.

You will be responsible for maintaining strong client relationships, coordinating with internal teams, and conducting business reviews to continuously improve operations. Join a diverse, equal opportunity employer that values collaboration and ownership, with competitive salary and great locations.

Qualifications

• Maintaining and strengthening relationships with clients to ensure customer satisfaction.
• Liaising between clients and internal teams (warehousing, transportation, delivery, systems) to coordinate resources and respond to needs.
• Conducting regular business reviews with clients to jointly improve operational processes and efficiency.
• Assisting clients with resolving order exceptions and verifying logistics information.

Responsibilities

• Maintain and strengthen relationships with clients to ensure satisfaction.
• Coordinate between warehousing, transportation and systems teams to meet client needs.
• Conduct regular business reviews with clients to improve operational processes and efficiency.
• Resolve order exceptions and verify logistics tracking information.

Skills

Client relationship management

Cross-team liaison

Operations improvement

Customer service

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.1、负责客户的关系维护与拓展，确保客户满意度及长期合作关系。2、作为客户与公司内部团队（仓储、运输、配送、系统等）之间的对接人，协调资源确保客户需求得到及时响应和解决。3、定期与客户进行业务回顾，共同改进业务流程，持续提升日常运营及异常处理效率。4、协助客户操作业务系统、解决异常订单、核实物流轨迹、处理货物丢失破损等异常事件。1、Maintaining and strengthening relationships with clients to ensure customer satisfaction and long-term partnership.2、Serving as the liaison between clients and internal teams (warehousing, transportation, delivery, systems, etc.), coordinating resources to ensure timely response and resolution of client needs.3、Conducting regular business reviews with clients to jointly improve operational processes and continuously enhance efficiency in daily operations and exception handling.4、Helping clients with resolving order exceptions, verifying logistics tracking information, and handling abnormal incidents such as lost or damaged goods.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.