Account Manager

Equans UK & Ireland; Bellshill; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Car or car allowance

Bonus

25 days annual leave

Life cover

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Referral rewards

Employee networks

Employee Assistance Program

Job summary

Equans UK & Ireland is seeking an Account Manager to join our Bellshill team on a permanent basis. This full-time role (40 hours per week) offers a competitive salary, a car or car allowance, a bonus and a comprehensive benefits package.

As the first point of contact for the client, you will manage financial performance, governance and service delivery across locations, ensuring client satisfaction and operational continuity in a fast-paced environment.

Qualifications

• Previous account management experience with a good knowledge of building services and legislation and/or experience in a social housing environment.
• Proven experience of people management - ability to lead, mentor and develop high performing teams.
• Strong finance and budget experience.
• Process driven and strong governance experience and knowledge.
• Able to manage a helpdesk function.
• Proven experience in Facilities Management.

Responsibilities

• Be the first point of contact for the Client and manage requests and operational requirements.
• Develop a clear business plan for the contract and maintain stakeholder relationships.
• Set, monitor and improve SLAs and KPIs across delivery stakeholders.
• Oversee service delivery across multiple locations and resource optimization.
• Lead contract negotiations and business improvement initiatives.
• Coordinate with operations, partners, suppliers and subcontractors to ensure a coherent service.

Skills

Account management

Communication

Leadership

Budget management

Governance

Problem solving

Customer service

Education

H&S / M&E Qualification

Water Systems & Legionella Control – HSG274

Asbestos awareness

Driver’s license

Tools

CAFM system

Microsoft Office

Job description

Equans is looking for an Account Manager to join our team in Bellshill on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Working within a fast-paced Mobile Technical Services account in Bellshill, Glasgow, is a varied and highly responsible role. It requires strong organisation, clear communication and the ability to respond quickly to changing priorities while maintaining a consistently professional service for the client.

As the first point of contact for the Client, you represent the account and play a central role in ensuring that requests, issues and operational requirements are managed efficiently from the outset. The importance of this responsibility cannot be overestimated: your actions influence client confidence, service continuity and the overall perception of the technical services team.

What will you deliver?

• Accountable for the financial performance of the contract.
• Ensure compliance with all statutory and company procedures across the stakeholder groups
• Ensure that all risks relating to (SHEQ) safety, health, environment and quality are effectively managed through the use of RAMS, PPE, training and company procedures to ensure a safe working environment for employees, clients and end users.
• Develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve contractual operational performance.
• Develop meaningful and sustainable relationships with the Client and related Client organisations.
• Manage the client service delivery, which is spread over a number of locations, by ensuring all available resources work in a collaborative manner.
• Agree and maintain a clear business plan for the appointed contract.
• Set, monitor and control SLA’s and KPI’s seeking opportunities to provide added value across the delivery stakeholders.
• Work with operational personnel and the support team to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the client/company’s asset management system.
• Review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to elevate to the Regional Manager as necessary.
• To review contract performance monthly with the Regional Manager and agree future plans
• Drive successful contract negotiations and business improvement initiatives
• Manage any support functions as required to deliver a coherent service. And review the interface with third party suppliers and sub-contractors
• To maintain commercial understanding of the client contractual deliverables across all services and to regularly meet with the client to further understand their organisation and requirement.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous account management experience with a good knowledge of building services and legislation and/or experience in a social housing environment
• Proven experience of people management - ability to lead, mentor and develop high performing teams
• Strong finance and budget experience
• Process driven and strong governance experience and knowledge
• Able to manage a helpdesk function
• Proven experience and track record in working in Facilities Management
• Must have the ability to think clearly in extreme circumstances.
• Technical background essential
• H&S / M&E Qualification
• Water Systems and Legionella Control – HSG274
• Working knowledge of Microsoft Office, including Word and Outlook
• Experience of using a CAFM system
• Must have a full clean driver’s licence.
• A recognised industry qualification will be required, and previous experience is essential.
• Asbestos awareness
• Good communicator with the clients, other service partners and suppliers.
• Able to deal diplomatically with the client’s demanding personnel.
• Self-motivated and able to work unsupervised.
• Able to work as part of a team and flexible and adaptable to change.