Account Manager

Active Care Group; Ashford; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday off

Employee Assistance Programme (EAP)

Nest Pension scheme

Job summary

Active Care Group is a leading UK provider of complex care with a large-scale staffing operation. We seek an Account Manager to oversee our internal bank team and external providers, ensuring top-tier service, high fill rates, and strict compliance across accounts.

You will drive workforce availability, manage timesheets and payroll governance, and generate performance insights to support client satisfaction and growth. Office-based in Ashford with 37.5 hours per week.

Qualifications

• Minimum 2+ years in healthcare staffing, recruitment, workforce management or account management.
• Strong client relationships and stakeholder management skills.
• Experience handling high-volume staffing accounts and service delivery.
• Excellent organisational, communication and problem-solving skills.
• Strong analytical and reporting capability.
• Proficiency in Microsoft Office and workforce management systems.

Responsibilities

• Manage and develop relationships with internal bank team, service managers and external providers.
• Be the main point of contact for staffing queries, escalations and requirements.
• Drive shift fulfilment and workforce availability across accounts.
• Ensure healthcare workers match client requirements and compliance standards.
• Monitor staffing demand, planning and trends; oversee timesheet processing and payroll governance.
• Produce and analyse performance reports (fill rates, compliance, KPIs).
• Collaborate with external suppliers, Compliance, Payroll and Operations to improve service delivery.
• Ensure adherence to SLAs and company policies; identify opportunities for service improvement and growth.

Skills

Healthcare staffing

Stakeholder management

Data reporting

MS Office

Tools

VMS

MSP

Payroll systems

Job description

Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. Jane Lewis, part of Active Care Group, has been a trusted name in healthcare recruitment, delivering high-quality, fully compliant staff to services across the UK. Whether you’re a healthcare provider in need of reliable, last‑minute cover or a nurse, HCA, or support worker looking for flexible agency work, we’re here to help.

The Account Manager is responsible for managing our external staffing base, ensuring excellent service delivery, high shift fulfilment, accurate workforce matching, and effective operational governance. The role acts as the primary contact for our internal bank team and Operations teams to ensure client requirements are met and service standards are maintained.

What you’ll be working:

• 37.5 hours per week Monday - Friday
• Office based in Ashford

What you’ll be doing:

• Manage and develop relationships with our internal bank team, service managers and external providers.
• Act as the main point of contact for staffing queries, escalations, and requirements.
• Drive shift fulfilment performance and workforce availability across assigned accounts.
• Ensure healthcare workers are accurately matched to client requirements and site specific compliance standards are met.
• Monitor staffing demand, workforce planning, and staffing trends.
• Oversee timesheet processing, approvals, and payroll governance to ensure accuracy and timely submission.
• Produce and analyse performance reports, including fill rates, compliance, and service KPIs.
• Work collaboratively with external suppliers, Compliance, Payroll, and Operations teams to resolve issues and improve service delivery.
• Ensure adherence to contractual obligations, service level agreements, and company policies.
• Identify opportunities for service improvement and account growth.

Key Performance Indicators:

• Shift fill rates.
• Client satisfaction and retention.
• Compliance performance.
• Timesheet accuracy and processing timeliness.
• Resolution of client issues and escalations.

What you’ll have:

Essential

• Minimum 2 years’ experience within healthcare staffing, recruitment, workforce management, or account management.
• Strong client relationship and stakeholder management skills.
• Experience managing high-volume staffing accounts and service delivery.
• Excellent organisational, communication, and problem‑solving skills.
• Strong analytical and reporting capability.
• Proficiency in Microsoft Office and workforce management systems.

Desirable

• Experience managing national or multi‑site client accounts.
• Knowledge of VMS, MSP, Neutral Vendor, and client portal systems.
• Understanding of timesheet processing, payroll governance, and workforce compliance requirements.

Personal Attributes

• Customer‑focused and results‑driven.
• Strong attention to detail.
• Proactive and adaptable.
• Excellent communication and interpersonal skills.
• Able to work effectively in a fast‑paced environment.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Take a look around the company https://activecaregroup.co.uk/