Account management Support Executive

The Stevenson Group; St Albans; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their dynamic marketing team. This role involves creating engaging literature for school partners, developing electronic documentation, and supporting account managers with presentations. The ideal candidate will exhibit excellent communication skills and a strong work ethic, ensuring that all customer interactions are handled with professionalism. If you thrive in a collaborative environment and are eager to contribute to impactful projects, this opportunity is perfect for you.

Qualifications

• Confident and professional with excellent communication skills.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Create partner literature and develop electronic case studies.
• Manage CRM records and ensure accurate documentation.

Skills

Communication Skills

Customer Service

Microsoft Office

CRM/Stock Management Systems

Tools

CRM System

ERP System

PowerPoint

Job description

Responsibilities:

1. Working with the marketing team to create any requested School partner literature.
2. Developing electronic case study documentation.
3. Producing supporting documentation and PowerPoint presentations for Account Manager School meetings.
4. Proactively suggesting alternative ways to present/showcase information using electronic/online channels.

Administrative:

1. Creation of new records within CRM for the account management team and updating them.
2. Ensuring accurate completion of documents.
3. Arranging/tracking samples following instructions provided by the account management team.
4. Liaising with internal departments to ensure efficient sharing of information for school partner updates.
5. Setting up new items on the ERP system and updating them.
6. Filing all relevant documentation and approval evidence to the CRM/ERP system.
7. Building & checking pricelists and web shops utilizing the company CRM/ERP system.
8. Tracking and chasing new visual requests.
9. Maintenance of new product information on the website for new schools.

Customer Communication:

1. Responsible for providing School partner literature/documents to schools and tracking receipt of completed documents, keeping the account management team updated on such communications.
2. Organising dressed mannequins/pricelists/sizing sets for open days/evenings.
3. Preparing samples with attached approval labels, sending to schools, and tracking receipt for quality control use.

Knowledge and Skills:

1. Confident and professional.
2. Excellent communication skills coupled with a customer service attitude.
3. Positive & strong work ethic.
4. Proficient use of Microsoft Office applications.
5. Previous experience of a CRM/stock management system desirable but not essential.