Account Lead - Medical Review

IQVIA; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking an Account Lead for its Customer Management team in London. The role involves managing key accounts, ensuring project quality, and leading a team within a fast-paced environment. Ideal candidates are those with significant experience in healthcare communications and a proven ability to nurture client relationships.

Qualifications

• 5+ years’ experience in medical communications or healthcare.
• Experience in account management or account director roles.
• Demonstrable track record of delivering projects on time and budget.

Responsibilities

• Responsible for strategic direction and execution of key accounts.
• Ensure high-quality delivery of tasks by the account team.
• Build and maintain positive customer relationships.

Skills

Communication

Customer Management

Problem Solving

Leadership

Education

Life Science degree

Tools

Veeva Vault PromoMats

MedComms

Aprimo

Job description

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Join to apply for the Account Lead - Medical Review role at IQVIA

Are you looking to join a fast-paced company, working with some of the biggest names in healthcare? Our team of experts draw from their specialist healthcare insight, to review and approve materials for patients, caregivers and HCPs that are distributed around the world. If you’re ambitious, hardworking, organized and enjoy working with customers on scientific materials - then we’d love to hear from you. There are tight deadlines, and our customers demand the best from us - but if you’re the sort of person who thrives in this kind of environment, you’ll thrive. Whilst experience is important, we really want to see your passion for customer management and genuine enthusiasm for the work we do.

What’s the role of an Account Lead?

An Account Lead is a senior member of the Customer Management team responsible for the strategic direction and execution of a team and key account(s). In addition to overseeing account performance, the role includes line management responsibilities, ensuring team members are supported, developed, and aligned with business goals. The Account Lead is accountable for understanding and articulating the customer’s needs, ensuring the team delivers high-quality outputs that drive account stability and growth. They also manage the financial performance of the account(s), delivering against revenue targets and contributing to the overall success of the organization.

The Customer Management team are responsible for the delivery of projects for our customers. The Account Lead ensures projects exceed customer expectations and are delivered to budget.

The Account Lead reports to the senior management team including the CEO and Medical Director.

An Account Lead at PharmaReview – and IQVIA Company is responsible for:

• Providing insights to inform and shape the development of the customer strategic plan as well as leading the understanding of the customers’ needs throughout the account team
• Building and maintaining positive and enduring customer relationships across multiple levels. The established point of contact for the customer and being recognized as a strategic partner
• Responsible for the high-quality delivery of tasks against SLA’s by the account team, ensuring that we exceed all customers’ expectations
• Empowering the account team, ensuring things are done with quality consistently
• Identifying key issues and resolving them internally /with customers quickly
• Building broad networks, participating in the development and delivery of new business pitches/RFP documents and contributing to incremental business
• Demonstrating commitment to exploring optimal ways of working
• Setting standards for the team
• Preparing and running customer Executive Business Review meetings, highlighting excellence and identifying areas of improvement
• Involvement in account audit and resolution
• Building effective internal partnerships with other IQVIA depts – such as sales, to successfully win, retain and deliver on the account
• Financial management and forecast accuracy at account(s) level, delivering against revenue
• Representing the customer internally (ops meetings, financial, senior leadership, townhalls etc.)
• Mentoring team members to enable personal development
  
  

Account Leads are ambassadors for PharmaReview, an IQVIA company, helping to build the profile and customer base of the Company.

Qualifications

Successful candidates will have:

Essential skills:

• 5+ years’ experience within medical communications/healthcare/pharmaceuticals/Regulatory working currently as a senior account management or account director or equivalent
• Life Science degree
• Demonstrable experience delivering high quality projects for customers, on time and on budget
• Excellent communication skills
• Experience in delivering presentations and leading customer pitches
• Experienced in coaching, mentoring or managing others
• Experience working in a fast-paced environment
• Experience in building strong customer partnerships
• Experience problem solving and providing solutions
• Understanding of the ABPI, EFPIA, IPHA and PhRMA codes of conduct
• Experience working in Veeva Vault PromoMats/MedComms, Aprimo or similar review and approval system
• Location: UK. This role is not eligible for UK visa sponsorship.
  
  

Desirable skills or qualifications:

• Masters or PhD in life sciences or business related experience
• Signatory/AQP expertise
• Medical of Pharmacist qualification
  
  

Our hybrid work model has one mandatory office day; this provides an opportunity to work with your account team face to face as well as other IQVIA employees. PharmaReview are an IQVIA owned company, as such we retain an inclusive agency feel, but benefit from being part of a large company.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Pharmaceutical Manufacturing

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