Account Lead

TieTalent; Woking; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Private health coverage

Life assurance

Pension contributions

Job summary

A dynamic opportunity for an Account Lead at an industry-leading marketing agency in Woking, seeking a candidate with exceptional leadership and strategic skills. This role involves managing client operations, achieving KPIs, and fostering client relations to drive outstanding results. Successful candidates will demonstrate strong communication abilities and a robust understanding of commercial dynamics, positioned within a supportive team environment.

Qualifications

• Proven team management experience and ability to coach teams.
• Superior verbal and written communication skills.
• Analytical problem-solving skills with a focus on performance improvement.

Responsibilities

• Manage operations, ensuring execution of agreed strategies.
• Develop KPIs aligned with clients and monitor performance.
• Build and nurture client relationships for sustainable partnerships.

Skills

Leadership & Influence

Client-Centric Communication

Commercial Acumen & Problem Solving

Collaboration & Teamwork

Resilience

Job description

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Take the Lead with Acosta Europe

Step into a career that makes a difference—join Acosta Europe, a people-driven business that’s part of one of the world’s largest Sales and Marketing agencies. We’re looking for an exceptional Account Lead to manage operations for our prestigious clients.

This role is dedicated to ensuring the successful execution of agreed strategies, striving for excellence in every aspect. It focuses on consistently achieving KPIs through the skilled and efficient management of the client’s field operations, spanning multiple channels. By maintaining high standards and seamless coordination, this role plays a crucial part in driving overall performance and delivering outstanding results.

Role Details:

Job Title: Account Lead

Reporting to: Commercial Director

Salary: Competitive

Benefits:

Competitive salary plus car allowance.

Comprehensive private health coverage, life assurance and competitive pension contributions.

The Role will require:

• Leadership & Influence
  
  

Proven team management experience and the ability to coach and develop high-performing teams

Strategic planning and execution capabilities

Ability to flex influencing styles at all levels and flex your style depending on the audience

• Client-Centric Communication
  
  

Superior verbal and written communication skills

Comfortable presenting recommendations and leading client discussions

Ability to build two-way relationships with client contacts to build trust and collaboration

• Commercial Acumen & Problem Solving
  
  

Analytical problem-solving with a focus on continuous improvement

Understanding of client KPIs and how to drive performance against them

• Collaboration & Teamwork
  
  

Collaborative spirit and approach to delivering through a team

Informal coaching and mentoring of peers to raise team standards

Ability to nurture relationships internally and externally

• Resilience, Curious & Adaptability
  
  

Self-motivated, confident, and determined

Ability to manage multiple priorities and deadlines

Curious and solution-focused mindset, not just problem-sharing

Key Tasks and Responsibilities:

Strategy

Define key performance metrics with clients, ensuring KPIs are met within the allocated budget.

Create roles and responsibilities tailored to meet service requirements effectively.

Analyse the performance of stores and activities, working with insights teams to develop data-driven contact strategies.

Leverage personal knowledge, experience and best practices to establish yourself as a trusted expert and advisor.

Leadership

Inspire, coach and develop Account Managers and team members to consistently exceed KPIs and SLAs.

Foster a dynamic team environment through structured development plans, impactful training sessions and engaging meetings.

Ensure all team members understand and embrace the client’s strategy, vision and objectives to deliver exceptional results.

Recruit and onboard top talent, creating strategies to minimise disruption and ensure seamless coverage in vacant territories.

Host regular, compelling team meetings and field development days to identify training needs and boost retention.

Performance

Develop and agree KPIs aligned with your client against short and long-term objectives.

Develop monthly briefing and reporting documents to match the client’s needs and to demonstrate clearly performance against KPIs.

Drive an activity plan with your team to drive performance.

To use league tables, case studies, additional incentives and newsletters to encourage healthy competition.

Client Relationship Development

Spend dedicated time at the client’s offices to align on ongoing results and account strategies.

Establish and nurture key connections with stakeholders within the client’s business.

Organise regular reviews and business development meetings to ensure alignment and progress.

Develop discussions to fully understand the client’s goals, challenges and budgets, creating sustainable partnerships.

Work closely with sales and marketing teams to uncover additional business opportunities, including cross-selling group products and services.

Reporting, Insight & Evaluation

Capture and present accurate, timely reports against KPIs, showcasing performance and recommending improvements.

Identify and promote group insight products and services to enhance client performance.

Analyse market, channel and brand data to extract meaningful insights that optimise client results.

Work closely with the Insight Analyst team to develop actionable insights that boost performance.

Produce compelling case studies that showcase achievements across the client’s business.

Collaborate with Insight Analysts to deliver continuous insights, constructive feedback and actionable recommendations based on reporting data, ensuring these are effectively presented during client review meetings to drive informed decision-making.

Financials

Develop and submit budgets for internal authorization, ensuring alignment with company standards and client expectations.

Oversee budgets, manage overall costs and ensure precise budget tracking and reconciliation.

Closely manage spending within agreed parameters, maintaining financial efficiency and compliance.

Complete monthly budget forecasts and reconciliations, collaborating effectively with finance teams and line managers.

Establish invoicing schedules and ensure timely submission of activity invoices within 24 hours of completion.

Guarantee purchase orders are secured prior to agreed expenditures, maintaining clear and contractual adherence.

Implement formal processes for client reconciliations to uphold transparency and effective collaboration.

Communications

Participate in monthly internal management meetings to provide updates on client and project performance.

Engage in discussions with Account Managers to refine operational standards and identify new opportunities for effective client support.

Lead and manage assigned company projects, ensuring timely delivery within budget constraints.

Clearly communicate the organization’s values and objectives to the team, ensuring alignment and understanding.

Effectively deliver group messages and ensure they are comprehended across all levels.

Foster collaboration by sharing best practices across teams through regular internal meetings

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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