Account Handler/ Trainee

National center for contemporary art, Moscow; Gloucester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen motivierten Account Handler, um das Team in Gloucester zu verstärken. Diese spannende Rolle bietet die Möglichkeit, in der Versicherungsbranche zu wachsen und sich weiterzuentwickeln. Der erfolgreiche Kandidat wird für die Verwaltung von Kundenanfragen verantwortlich sein und exzellenten Kundenservice bieten. Das Unternehmen fördert eine unterstützende Kultur und bietet zahlreiche Vorteile, einschließlich hybrider Arbeitsmöglichkeiten, großzügiger Urlaubsregelungen und Unterstützung für berufliche Qualifikationen. Wenn Sie eine Leidenschaft für Kundenservice und Versicherungen haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

27 Tage Jahresurlaub

Pensionsplan mit 5% Arbeitgeberbeitrag

Flex-Benefits

Gruppenlebensversicherung (4x Gehalt)

Vollständig bezahlte 3 Monate Elternzeit

Unterstützung für berufliche Qualifikationen

Rabatte bei Perks at Work

Urlaubsankaufschema

Qualifications

• Erfahrung in einer kundenorientierten Rolle.
• Starke Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Bereitstellung exzellenten Kundenservices und Verwaltung von Versicherungsverträgen.
• Bearbeitung und Organisation aller eingehenden Korrespondenz.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Multitasking

Netzwerkfähigkeiten

Versicherungskenntnisse

Tools

Acturis

Job description

The role

Responsibilities

We are now looking for a motivated Account Handler (we'll also consider a Trainee) based in our Gloucester office to join the Jensten Group. This is an exciting time to join our business as we continue to grow, and the successful candidate can expect training and development within the role and the Insurance Industry in general. Reporting to the Team Leader, your main focus will be on our Pharmacy book of business. Key objectives and responsibilities include:

1. Delivering excellent customer service and administering insurance policies.
2. Providing efficient, high-quality, and professional service to a portfolio of clients.
3. Handling and organizing all incoming correspondence, including responding to clients.
4. Providing day-to-day service to meet client requests and requirements to retain existing clients.
5. Working on renewals.
6. Dealing with incoming inquiries and correspondence to the shared mailbox and supporting team members.
7. Ensuring company procedures are followed to adhere to quality standards and compliance regulations.
8. Accurately recording all communications against client records.

About You

As an Account Handler, you will have excellent communication and written skills with a keen eye for detail. You should possess excellent customer service skills and be eager for career progression, training, and development within the role and the Insurance Industry. You will also have:

1. Previous experience in a similar client-facing role.
2. Strong customer service and communication skills.
3. Insurance background (preferably).
4. Drive and genuine passion to learn and grow within Insurance.
5. Good attention to detail and ability to multitask, updating systems and admin.
6. Excellent telephone manner, with the ability to network and build relationships.
7. Knowledge and experience with Acturis systems (preferably).

Rewards & Benefits

Joining us, you will enjoy a supportive culture and a range of rewards including:

1. Competitive salary with annual review and bonus scheme.
2. 27 days annual leave, including days off for your birthday and a religious holiday, plus bank holidays.
3. Hybrid working options.
4. Auto-enrollment into our pension scheme with 5% employer contributions.
5. Flex-benefits to choose from.
6. Group Life Assurance (4x salary).
7. Fully paid 3 months maternity, paternity, and adoption leave.
8. Support for professional qualification studies.
9. Perks at work discounts.
10. Holiday purchase scheme (up to 5 days annually).

About Us

Founded in 2018, Jensten is one of the UK's largest independent broking groups, placing over £650m GWP. We grow through organic means and strategic acquisitions, filling a niche between consolidators and provincial brokers. We combine scale, ambition, and expertise with a strong culture and entrepreneurial spirit to focus on our clients. Join us to be part of a dynamic team committed to excellence in insurance distribution and a fantastic place to work and grow.