Account Handler - General Insurance

TN United Kingdom; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as an Account Handler in Taunton, where you'll support the General Insurance division with expert advice. This role offers the chance to work within a dynamic team, focusing on high retention levels and achieving income targets. With a commitment to professional development and a supportive environment, you'll have the opportunity to grow your career while contributing to a purpose-led organization. Enjoy a range of benefits, including generous leave and health plans, while making a meaningful impact in the insurance sector.

Benefits

28 days annual leave plus bank holidays

Birthday off

Health and wellbeing benefits

Enhanced sick pay

Paid time off for volunteering

Support for professional qualifications

Qualifications

• Experience in the UK insurance market is essential.
• Willingness to work towards professional qualifications.

Responsibilities

• Support team to achieve retention and income targets.
• Provide coaching to ensure consistent advice and processes.
• Maintain high customer service standards.

Skills

UK Insurance Market Knowledge

Customer Service Skills

Coaching and Mentoring

Problem Solving

Education

Chartered Institute Certificate in Insurance (Cert CII)

Diploma in Insurance

Job description

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Job Reference:

c6dfb82411c6

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Salary: Up to £40,000.00 OTE (depending on experience)

Working hours: 35 hours per week (with opportunity for flexible working patterns)

Duration: Permanent

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for an Account Handler to join our Personal Operations team in their Taunton office. Our Personal Operations Team work with various lines of insurance, specialising in High Net Worth and Specialist Risk.

The successful individual will be a seasoned insurance professional looking for their next career move. Within this role, you will ultimately be responsible for supporting our General Insurance division by providing expert insurance advice to our clients via phone and email, all to maintain high retention levels and achieve income targets in support of the business strategy.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• Support & assist your Line Manager and the team to deliver retention and income targets, service KPIs and meet workflow standards
  
• Provide on-hand support and coaching to the team ensuring a consistent approach is adopted for process and advice; making certain all procedures and guidelines are followed
  
• Support service excellence within the team to maintain a culture of ‘Treating Customers Fairly’ and putting the client first, with consistent delivery of the right customer outcomes
  
• Support colleagues in their professional development , including qualification, product and technical knowledge and help them to achieve and maintain the required competency levels
  
• Organise and monitor daily workflow & productivity for the team as required
  
• Promote, develop and enable our values and culture within the team
  
• Motivate and encourage the team to maximise all business opportunities, promoting insurance reviews wherever possible, identifying under insurance and meeting client survey targets
  
• Assist with competency sign off and complete call and file assessments as required
  
• Continually review and evaluate whether processes, systems and procedures could be improved and assist in implementation where required
  
• Provide support and direction to the team’s Complaints Champion and ensure all complaints handling requirements are met
  
• Attend association events as required, representing the company in professional manner
  
• Maintain own technical competence with an in depth knowledge of all relevant products, market trends and underwriting guidelines to effectively handle referrals and a variety of complex work.

Knowledge, skills and experience

• Demonstrable knowledge & experience within the UK Insurance Market
• Ability to commute on a hybrid basis to our Taunton office (3+ times per week)
• Chartered Institute Certificate in Insurance (Cert CII)
• Willing to work towards your Diploma in insurance (with subsidised study support)

What we offer

• 28days annual leave plus bank holidays
• Your birthday off
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay andparental leave
• Support and funding toward study and professional qualifications
• Paid time off forvolunteering

Lloyd & Whyteoffer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services.We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.

If you need any additional support during therecruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26