Account Handler - Commercial & Schemes

Howden; Cheltenham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Howden is recruiting for a Renewal Account Handler in its Commercial Schemes division. This full-time maternity cover role supports renewing established client accounts within the Let Property team, Protect My Let, across Colchester or Cheltenham offices.

You will prioritise, renew and upsell, building relationships with insurers and internal divisions while maintaining high service standards. A minimum of two years in customer service and administration is required, with GCSEs including Maths

Qualifications

• Minimum 2 years customer service and administration experience including up-selling and client service
• GCSEs including Maths and English (5 A*-C)

Responsibilities

• Prioritise and handle all work promptly and accurately
• Crafting and maintaining relationships with Insurers and all Divisions around the company
• Hitting/exceeding individual and team targets for income
• Handle all queries, written or by telephone in a professional manner and process effectively in line with service standards
• Negotiating and influencing effectively, both internally and externally, to achieve business objectives - including upselling

Skills

Customer service

Attention to detail

Fast processing

Prioritisation

Literacy & numeracy

Education

GCSEs including Maths and English

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Commercial & Schemes are on the hunt for a Renewal Account Handler within our highly successful Commercial Schemes division to support our team in delivering a first-class service to our clients. You will be responsible for achieving personal operational targets whilst upholding outstanding customer service to our clients.

This is a fantastic opportunity for someone who is eager to develop their career within the insurance industry. You will join a dynamic and successful organisation that values collaboration, innovation and excellence in everything we do. You will be responsible for contacting and renewing our already established clients within our specialist let property team - Protect My Let.

Please note this is a full-time, fixed term contract for Maternity cover. You will be based in either our Colchester or Cheltenham office.

Overview:

• Prioritise and handle all work promptly and accurately
• Crafting and maintaining relationships with Insurers and all Divisions around the company
• Hitting/exceeding individual and team targets for income
• Handle all queries, written or by telephone in a professional manner and process effectively in line with service standards
• Listening to the clients' challenges and offering help to investigate and provide new solutions
• Negotiating and influencing effectively, both internally and externally, to achieve business objectives - including upselling
• Produce accurate and professional documentation at all times - issuing renewal/Mid Term adjustment documentation
• Process adjustments in line with procedures

Knowledge:

• A minimum of 2 years customer service and administration experience that includes up selling and be able to demonstrate an excellent understanding of sales/renewing and client service

Skills:

• Customer focused approach, with prior experience gained within a telephony-based service role
• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Good literacy and numeracy

Qualifications:

• 5 GCSE A*-C including Maths and English

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.