Commercial Account Handler

Howden; Preston; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

22 days holiday

Core benefits package

Lifestyle & financial benefits

Job summary

Howden is seeking a Commercial Account Handler to strengthen the Consumer & Local Commercial team in the UK. You will build and maintain client relationships, review insurance needs, and proactively acquire new clients to meet retention targets.

You will use Acturis for records, manage documentation to Howden standards, and contribute to renewal strategies while cross-selling across divisions. This role supports hybrid working and career development.

Qualifications

• Proven ability to self-generate business and identify new opportunities.
• Strong relationship-building skills with a focus on client retention.
• Excellent communication and negotiation abilities.
• Proficiency in using computers and standard software.
• Detail-oriented with accuracy in documentation for clients.
• Ability to work collaboratively within a team and across groups.
• Strategic thinking with a focus on renewal strategies and retention targets.
• Commitment to ongoing professional development and regulatory compliance.

Responsibilities

• Develop and execute ways to self-generate new business and maximise opportunities within our insurer panel.
• Maintain meticulous records of client interactions, correspondence, and documentation on Acturis, utilising the diary system effectively.
• Produce accurate and professional documentation consistently, adhering to Howden standards.
• Process adjustments promptly, notifying insurers, issuing revised documents, and managing payments/refunds.
• Actively cross-sell products from other divisions to enhance client value.
• Establish and manage renewal strategies for each client to optimise retention.
• Present renewal terms clearly to clients and ensure contract certainty.
• Ensure premium collection prior to cover commencement following Howden procedures.

Skills

Self-generation

Client relationship

Communication

Computer literacy

Attention to detail

Team collaboration

Renewal strategy

Regulatory compliance

Tools

Acturis

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. As a Commercial Account Handler, you will be responsible for building and maintaining relationships with existing clients, actively reviewing client’s insurance needs to enhance protection for their businesses, while also proactively acquiring new clients. This role is pivotal in achieving the Branch/Groups client retention targets through exceptional service and resource available throughout the Howden Group.

Key Responsibilities:

• Develop and execute ways to self-generate new business and maximise opportunities within our insurer panel.

• Maintain meticulous records of client interactions, correspondence, and documentation on Acturis, utilising the diary system effectively.

• Produce accurate and professional documentation consistently, adhering to Howden standards.

• Process adjustments promptly, ensuring notification to insurers, issuing revised documentation, and managing additional or return premium collection and refund.

• Actively cross-sell products from other Divisions, enhancing client value and deepening business relationships by collaborating with other branches and Group Resources as necessary to provide comprehensive service.

• Establish and manage a tailored renewal strategy for each client, aligning with the division’s procedures and goals to optimise renewal success.

• Ensure clients are correctly and adequately insured, providing expert advice to address all insurance exposures.

• Support the Division in achieving targets through proactive client engagement

• Maintain professional competence by adhering to Howden Training and Competence procedures.

• Seek and respond to client feedback, continuously improving service quality.

• Conduct market exercises to secure the most appropriate cover for the clients needs and at competitive terms.

• Present renewal terms to clients with clarity and precision, ensuring contract certainty.

• Guarantee premium collection prior to cover commencement, following Howden procedures.

Skills & Competencies:

• Proven ability to self-generate business and identify new opportunities.

• Strong relationship-building skills, with a focus on client retention and satisfaction.

• Excellent communication and negotiation abilities.

• Proficiency in using Computers

• Detail-oriented with a commitment to accuracy and professionalism in documentation.

• Ability to work collaboratively within a team and with various areas of the business.

• Strategic thinking with a focus on renewal strategies and retention targets.

• Commitment to ongoing professional development and compliance with regulatory standards.

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:

• 22 days holiday (plus bank holidays), increasing through length of service

• A set of core benefits, designed with your health and financial protection in mind:

• Access to a host of lifestyle and financial benefits that you can choose from:

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent