Account Handler

Jensten Group; Nottingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working options

Free on-site parking

Bonus scheme

27 days annual leave

Pension scheme

Life Assurance

Job summary

Jensten Group is seeking an Insurance Advisor in Nottingham to join our Commercial SME team. You'll advise on a broad range of SME risks and help grow the book, based at our Watnall office with hybrid working options and on-site parking.

Reporting to the Team Leader, you will build client relationships, provide insurance solutions, and negotiate with insurers to obtain competitive terms while ensuring compliant policy administration and customer outcomes.

Qualifications

• General insurance background essential.
• Experience in Commercial Insurance desirable; Personal Lines considered.
• Excellent communication and written skills.
• Ability to use initiative, multitask and keep systems up to date.

Responsibilities

• Get to know clients and their insurance needs.
• Provide advice and insurance solutions to retain clients and support new business.
• Work with colleagues and management to share ideas and resolve issues.
• Liaise with insurers to negotiate terms meeting clients' needs.
• Manage policy administration, including invoicing and credit control.
• Follow FCA guidelines to ensure good customer outcomes.

Skills

General Insurance

Commercial Insurance

Customer Service

Communication

Attention to detail

Tools

Acturis

Job description

Account Handler Jensten Group — Nottingham, England, United Kingdom

Jensten Insurance Brokers are looking for a motivated Insurance Advisor to join our Commercial SME team. You’ll be based at our Watnall office, where you'll benefit from our welcoming, modern working environment with free on-site parking available. We also offer hybrid working options.

Reporting to your Team Leader, the main purpose of the role is to focus on our SME Commercial Insurance book of business. The portfolio includes a broad range of commercial risks, including Motor Trade, Plant, Freight, Engineering, Property Owners and Tradesman policies.

Some key objectives & responsibilities will include

• Get to know your clients, their businesses and their insurance needs.
• Provide advice and insurance solutions to help retain existing clients and support new business opportunities.
• Work closely with colleagues and management, sharing ideas and helping to resolve any issues.
• Liaise with insurers to negotiate competitive terms that meet clients' needs.
• Manage policy administration, including invoicing and credit control where required.
• Follow company procedures and regulatory requirements, including FCA guidelines, to ensure good customer outcomes.

About you

As one of our Insurance Advisors, you'll have excellent communication and written skills, along with a keen eye for detail.

You will also be or have:

• A general insurance background and knowledge (essential). Experience within Commercial Insurance is desirable; however, we will also consider candidates with Personal Lines experience.
• A great telephone manner and strong customer service skills.
• Drive and a genuine passion to learn and develop within the Insurance industry.
• The ability to use initiative, multitask and keep relevant systems and administration up to date.
• Acturis system knowledge and experience (desirable).

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market‑leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locationsacross the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business