Account Handler

Tasker & Partners; Gloucester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

27 days annual leave

Pension scheme

Life cover

Parental leave

Study support

Employee discounts

Holiday purchase

Job summary

Jensten is seeking an Account Handler with a strong customer service background to manage renewals, quotes, and client communications. The role involves working with underwriters, handling inquiries, and ensuring FCA compliance within a dynamic, team-oriented environment.

The successful candidate will join a supportive culture with training, development opportunities, and hybrid working arrangements, in a role with clear career progression in insurance.

Qualifications

• Strong customer service background with a desire to learn.
• Ability to manage renewals, quotes, and client communications.
• Excellent written and verbal communication skills.

Responsibilities

• Manage own caseload of renewals, chase documents, and assist with midterm adjustments.
• Proactively follow up on post-quote activities for new and renewal quotes.
• Ensure FCA compliance and provide high-quality, client-focused service.

Skills

Customer service

Account handling

Telephone & email communication

Networking & relationships

Initiative & multitasking

Acturis systems

Tools

Acturis

Job description

We’re looking for a motivated and driven individual with a background/keen interest in aesthetics or pharmacy. You may have hands on, practical knowledge in these fields or worked in a different insurance environment before with an interest in developing knowledge of medical malpractice within healthcare.

We will train you on the products we offer, however a strong background in customer service is required, as well as being motivated to develop continuously.

The role

• Have your own caseload of renewals to invite in good time, chase and bind issuing documents, whilst working with the client during the year on midterm adjustments, queries. Working on the telephone and via email.
• Proactively manage the post quote follow-up and progression of both new business and renewal quotes. This includes contacting clients pre-renewal to assess their requirements and determine whether our terms meet their expectations. You will also take ownership of any remarketing or re-broking of new and renewal business as required, involving direct discussions with underwriters via phone or face-to-face meetings.
• Contribute to the Division’s income function by ensuring renewal retention exceeds divisional targets, answering incoming calls, dealing with queries etc.
• Ensure that all work is FCA compliant and provide the highest of Customer Service to our potential and existing clients.

About you

As our Account Handler, you’ll have excellent communication and written skills with a keen eye for detail. You’ll enjoy working in a dynamic small team with a hands-on approach- and after training have the ability to explain complex insurance products in simple terms. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also ideally have:

• Previous experience as an Account Handler (training will be given on Pharmacy or Aesthetic)
• Great customer service skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop within Insurance
• Able to use initiative and can multi-task, updating relevant systems and admin
• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us,you can expecta supportive cultureandanattractive range ofrewards and benefitswhich include:

• Competitive salary with an annual pay review and bonus scheme
• Flexibility with Hybrid working options
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace - combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose - "Protecting today, empowering tomorrow" - reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers - big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business

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