Account Handler

Jensten; Gateshead; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary with annual review

Hybrid working options

27 days annual leave plus bank holidays

Pension scheme with employer matched contributions

Flexible benefit options

Group Life Assurance

Paid parental leave

Study support for professional qualifications

Discount perks for cinema, meals, etc.

Holiday purchase scheme

Job summary

Jensten is seeking a motivated Commercial Account Handler to join their team at NCinsurance in Gateshead. This role focuses on managing their Commercial Insurance book of business, primarily for SME clients.

The ideal candidate will have a solid background in Commercial Insurance and relevant qualifications, with excellent communication skills and a passion for client focus. The position offers hybrid working options after settling into the role and comes with a range of competitive benefits including 27 days annual leave, a bonus scheme, and professional development support.

Qualifications

• Good general insurance background and knowledge in Commercial Insurance.
• Relevant qualifications or working towards them.
• Excellent telephone manner and ability to build relationships.
• Drive and passion to learn and develop within the Insurance sector.

Responsibilities

• Understand clients' business operations and risk management strategies.
• Present insurance solutions for renewals and new business.
• Assist in team performance with communication and problem-solving.
• Negotiate competitive terms with product providers.
• Handle invoicing and credit control as necessary.
• Ensure compliance with regulations and customer service standards.

Skills

Commercial Insurance knowledge

Customer service skills

Negotiation skills

Communication skills

Attention to detail

Education

Relevant qualifications (e.g. Cert CII)

Tools

Acturis systems knowledge

Job description

We’re now looking for a motivated Commercial Account Handler, to join the team at NCinsurance, which are a part of the Jensten Group. You’ll be based at our Gateshead office, and we offer hybrid working options once settled into the role. Reporting to the Account Director, the main purpose of the role is to focus on our Commercial Insurance book of business which is mainly made up of SME sized clients, working on renewals and also maximising opportunities.

• To understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business.
• To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
• Negotiation of competitive terms with the product/service providers in order to satisfy client requirements.
• Handling invoicing of all premiums due including effective credit control, where necessary.
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA

About You

As one of our Account Handlers, you’ll have excellent communication and written skills with a keen eye for detail. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:

• Good general insurance background and knowledge - in Commercial Insurance (essential)
• Relevant qualifications (e.g Cert CII) or working towards
• Great customer service skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop within Insurance
• Worked in a similar role previously, with experience of working with Insurers and clients
• Able to use initiative and can multi-task, updating relevant systems and admin
• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us,you can expecta supportive cultureandanattractive range ofrewards and benefitswhich include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.