Account Handler

Meridian Business Support; Newbury; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled Commercial Claims Handler to join their dynamic team in Newbury. This full-time role offers a competitive salary and the chance to work in a supportive environment focused on client satisfaction and risk management. You will be responsible for managing insurance claims, advising clients, and ensuring compliance with service agreements. This is a fantastic opportunity for someone with a solid background in commercial insurance looking to advance their career while making a significant impact in a growing company. If you are passionate about insurance and client relations, we want to hear from you!

Qualifications

• 2+ years experience in handling commercial claims with policies over £40k.
• Strong understanding of the commercial insurance market and risk management.

Responsibilities

• Administer clients' insurance needs including enquiries, renewals, and claims.
• Build and maintain relationships with brokers and stakeholders.

Skills

Commercial insurance knowledge

Claims handling experience

Risk management

Client relationship management

Cross-selling

Communication skills

Education

Cert CII

Tools

Microsoft Office

Acturis

Job description

We are currently recruiting for a Commercial Claims Handler to join an established and experienced team of insurance brokers based in their brand new offices in Newbury. This is a permanent, full-time role working Monday to Friday 9am-5pm offering a salary of £25-45k dependent on experience.

As an experienced Commercial Claims Handler, you will be administering clients' insurance requirements daily including general enquiries, renewals, midterm adjustments, obtaining quotations, and accounting procedures. You will be providing advice to new and existing customers regarding their insurance needs and risk management issues.
Your main duties as a Commercial Claims Handler will include:

• Arranging and securing appropriate cover for new business and renewals, including recognising and highlighting cross-sell opportunities or uninsured areas, and involving key stakeholders throughout the process.
• Responsible for assigned renewals, MTAs, and quotations in accordance with the company renewal process and placement strategy.
• Understanding clients' risk exposures and insurance needs.
• Dealing with insurers and brokers regarding quotations, policy, and claims queries in accordance with the company’s service level agreements.
• Accurately maintain all records on relevant systems for audit, compliance, and workflow purposes.
• Manage aged debtors within the agreed service standards, escalating to key stakeholders where applicable, ensuring the client has the most appropriate method of premium finance available to them.
• Deal with claims according to procedures as they arise and refer to our in-house claims team where specialist knowledge is required.
• Build, manage, and maintain relationships with internal and external brokers to deliver strategy and increase opportunities.
• Attend conferences and events to build relationships with industry partners and keep up to date with new trends.
• Effectively promote the brand, product range, propositions, and key differentiators to leverage commercial opportunities.

We are really keen to hear from applicants with the following skills and experience:

• At least 2 years experience dealing with commercial sized policies (GWP over £40k) in a Claims Handler role or similar.
• Excellent knowledge and experience within the commercial insurance market.
• Minimum Cert CII ideally or willing to work towards this.
• IT skills required include the use of Microsoft Office (Word, Excel, Outlook, PowerPoint), and previous experience of Acturis is desired.

Please apply today or call us to discuss this Commercial Claims Handler role in more detail.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.