Account Handler

Ardonagh Specialty; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in construction insurance seeks an Account Handler in London to enhance client relations and manage accounts. This full-time role offers a competitive salary and a chance for professional growth in a dynamic team, with a focus on collaboration and inclusivity.

Benefits

Employer pension contribution of 10%

Good work life balance

Private Medical Insurance

Generous Annual Leave

Life Assurance

Competitive salary

Group Income Protection

Qualifications

• 2-3 years’ experience in UK construction insurance.
• Understanding of MRCs, policies and endorsements.
• Ability to manage client and market requirements.

Responsibilities

• Manage renewals, new risks, and client liaison.
• Prepare market submissions and documentation.
• Provide team support and handle inquiries.

Skills

Client relationship management

Communication

Attention to detail

Team collaboration

Organizational skills

Job description

Job Title:Account Handler

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Manager says:

The UK&I Construction team has been established for just over a year and is growing rapidly. We need to provide more support to our Account Directors and this has created an opportunity for a UK construction account handler to join Price Forbes and rapidly accelerate their capabilities and career in our dynamic, collaborative and entrepreneurial team environment.

Key Role Accountabilities:

• Dealing with renewals, new risks, quotations, client and underwriter liaison and full account management.

• Preparing market submissions and placing documentation.

• Maintaining clear, accurate and comprehensive files.

• Ensure agreed payment terms and payment warranties are met through credit control.

• Provide support to the rest of the team.

• Carrying out such projects and other duties and tasks as may from time to time be required.

• Taking full responsibility for smaller enquiries and working alongside more experienced practitioners on more complex and higher value opportunities.

Qualifications & Experience:

We are looking for someone:

• With two or three years’ experience in UK construction insurance who has developed a good basic understanding of the sector.

• That has a good understanding of the preparation MRCs, policies and endorsements and wants to move on from these activities to more complex client and market work.

• Has started to develop and understanding of the key insurance market players who wants to develop their knowledge and experience by taking on more responsibility in marketing risks in conjunction with our market leading broking team.

• Has been introduced to UK construction client service requirements and wants to develop these skills and learn from our existing very experienced team.

• Has experience of handling both annual business for contractor clients (CAR/TPL/EL) and single project CAR/DSU/TPL business for both contractor and owner-controlled insurance programmes.

• Has had an introduction to UK construction contract conditions and has the desire to develop this knowledge to a level where they can handle more complex enquiries.

• Can develop strong relationships with clients and underwriters.

• The ability to understand and interpret customers’ needs and requirements.

• Who is able to work effectively as a part of a team.

• Can work under pressure and meet deadlines.

Person Specification:

• Must be able to work with end clients directly

• Can confidently and proactively demonstrate competence in line with the role requirements

• Wants to learn from our experienced team and develop their career within this specialty area

• Has conscientious outlook and approach and excellent attention to detail

• Can work independently while being able to refer more complex issues where required

• Strong communication skills (written and verbal)

• Is happy to work flexibility and collaboratively within our dynamic team environment

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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