Account Handler

Arthur J. Gallagher & Co. (AJG); London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading global brokerage as an Account Handler, where you'll manage accounts, work on client retention, and mentor less experienced colleagues. The position emphasizes exceptional customer service within the insurance industry and offers numerous career growth opportunities, backed by comprehensive compensation and benefits.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x basic salary

Health cash plan or private medical insurance

Volunteering days

Employee stock purchase plan

Qualifications

• Experience in the insurance industry with a focus on targets and compliance.
• Intermediate knowledge of general insurance and industry products.
• Proactive, deadline-oriented, and driven team player.

Responsibilities

• Build and manage documents for new customers and renewals.
• Handle queries and ensure policy processing timely.
• Apply legal and regulatory policies as needed.

Skills

Customer-centric

Risk management

Proactive teamwork

Education

Chartered Insurance Institute Qualifications (Dip CII or FIT)

GCSE or equivalent

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We're looking for an experienced, dedicated, and results-driven Account Handler to join our team.

Focussed on mentoring less experienced colleagues, sharing expertise to achieve goals, whilst ultimately putting the customer first.

Provide a quality service, acquire optimal retention numbers, and push for growth where appropriate.

How you'll make an impact

1. Build documents for new customers, along with mid-term adjustments and renewals. Ensure all customer details are recorded accurately and entered into the system in a timely fashion.
2. Obtain renewal terms for customers, explore options before providing the best solution. Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date.
3. Handle insurer and customer queries about policies. Confirm cover with insurers, process policies, and chase outstanding documentation when required.
4. Manage account queries and credit control matters, highlighting concerns to account managers.
5. Apply legal and regulatory policies related to internal policies and insurance contracts as required.

About You

1. Holding or working towards Chartered Insurance Institute Qualifications, Dip CII or FIT is advantageous. Educated to GCSE standard or equivalent, with intermediate knowledge of general insurance, London Market, Lloyd’s, and industry products.
2. Previous experience in the insurance industry is required, especially working towards targets within a regulated framework and achieving SLAs.
3. Risk-aware in handling customer information, customer-centric, focused on the best outcomes for clients.
4. Due diligence, process-driven, deadline-oriented, results-focused, and proactive in assisting team members.

Compensation and Benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher’s contribution
• Life insurance paying 4x basic salary, up to 10x
• Income protection covering up to 50% of income, with options to top up
• Health cash plan or private medical insurance

Additional benefits include volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, vouchers, family care, and more.

Our Commitment to Inclusion and Diversity

Inclusion and diversity are core to our business. Gallagher has led with a commitment to sustainability and community support for over 95 years. We embrace diverse identities, experiences, and talents to better serve our clients and communities.

We are Disability Confident Committed, ensuring our recruitment process is inclusive and accessible. If you require reasonable adjustments during the application process, contact [e-mail]. We are dedicated to equal employment opportunities and prohibit discrimination based on protected characteristics.