Account Handler

hireful; Lincoln; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic insurance broker that values expertise and professionalism. This role involves providing exceptional service to clients, managing complex insurance arrangements, and building strong relationships within the industry. You will work closely with Account Executives to deliver tailored solutions that meet client needs while ensuring compliance with industry standards. If you are proactive, target-driven, and possess strong negotiation skills, this position offers a fantastic opportunity for growth and development in a supportive environment focused on integrity and customer satisfaction.

Qualifications

• 3+ years of experience in complex Commercial classes of business.
• Good technical knowledge of Commercial Combined and large Motor Fleet Insurance.

Responsibilities

• Provide professional advice and service to all clients.
• Manage policy events and ensure compliance with processes.

Skills

Organisational Skills

Time Management

Negotiation

Coaching

Mentoring

Education

Cert CII Qualification

Dip CII Qualification

Tools

Acturis System

Job description

PIB Insurance Brokers is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. The business provides expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage and charities.

Job Purpose

• To provide professional advice and service to all clients.
• Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly.
• To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service.

Key Responsibilities

• Work closely with Account Executives and other stakeholders in the business to determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
• Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
• Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities.

This is to be achieved through:

• Reviewing the adequacy of covers and suitability of the terms being offered to clients
• Constant communication on file progress between you and the relevant Account Executive / Stakeholders
• Provision of quotations as directed
• Preparation and issue of risk registers / pre-renewal agendas / submission / renewal reports for issue to client / insurers
• Documentation checking prior to issue
• Post processing within timescales, Group Broking procedures and to company standards
• Computer records, accurate creation and maintenance ensuring completeness
• Diary / Tasks - accurate use and maintenance

Whilst at all times ensuring:

• Renewal procedures are followed per Group Broking Procedures
• Group accounts procedures and queries are complied with
• Open communication and liaison maintained with all other departments within PIB
• Continual professional development (self-driven) completed within all relevant aspects of the industry
• Continued growth and expansion of product knowledge and technical expertise
• Identification, reporting and resolution: breaches / complaints / E&O and to respond positively to Quality Assurance
• Other duties as and when required

Conduct Rules and Fitness & Propriety

All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and is central to our culture. You must adhere at all times to the FCA’s Conduct Rules set out below.

Individual Conduct Rules:

• You must act with integrity.
• You must act with due skill, care and diligence.
• You must be open and cooperative with the FCA, the PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.

Compliance with the FCA Conduct Rules is required at all times and will be evidenced through annual performance reviews.

Fitness & Propriety:

You will be assessed on a regular basis in line with PIB’s requirements to ensure that you:

• Maintain your ‘fitness’ at an appropriate level to undertake the function you perform in a sound and prudent manner at all times-this relates to your experience, knowledge, skills and professional qualifications(where appropriate) and associated CPD.
• Maintain your ‘propriety’ at all times-this relates to good repute, honesty, integrity and financial soundness. This includes advising the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety.
• Have undertaken or are undertaking all relevant training.

Compliance of Fitness & Propriety will be evidenced through PIB’s annual checks on Fitness & Propriety (e.g. financial soundness), through annual performance reviews and through completion of your Fitness & Propriety Declaration.

Person Specification

Qualifications
Essential: Cert CII Qualification
Desirable: Dip CII Qualification or above

Experience
Essential: 3 years minimum experience of placing and advising on complex Commercial classes of business
Desirable: 5+ years experience of placing and advising on complex Commercial classes of business

Knowledge
Essential: Good technical knowledge of Commercial Combined and large Motor Fleet Insurance
Desirable: Good technical knowledge of Freight and Hauliers Liability

Skills
Essential: Excellent Organisational and Time Management skills. Excellent Negotiator
Desirable: Experienced coach and mentor. Experienced user of Acturis system

Attitude
Essential: Dynamic and proactive. Ability to work to deadlines. Target driven

REF-221 333