Account Handler

Arthur J. Gallagher & Co. (AJG); Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking global brokerage team where your passion for problem-solving will shine. As part of this dynamic organization, you will support Account Managers and Brokers in delivering exceptional service to clients. This role offers the opportunity to grow in the insurance brokerage field while contributing to a legacy of trust and excellence. With a commitment to inclusion and diversity, this company fosters an environment where every voice is valued. Embrace the chance to make an impact while enjoying competitive benefits and a supportive workplace culture.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Income protection

Health cash plan or private medical insurance

Paid volunteering days

Employee Stock Purchase plan

Discounted gym memberships

Season ticket loans

Emergency family care

Qualifications

• 1+ years of experience in a related role.
• Understanding of customer service processes in insurance.

Responsibilities

• Assist Account Managers and Brokers with client servicing.
• Resolve customer inquiries and maintain logs.
• Market new and renewal accounts per company procedures.

Skills

Customer service

Problem-solving

Administrative support

Insurance brokerage knowledge

Education

High School Diploma/GED

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Assist Account Managers, Account Executives, Producers, and Brokers in servicing a designated group of clients or book of business related to marketing, claims, administration, and sales. Typically assigned to accounts with less complex needs and no renewal goals. Under the guidance of senior staff, provide administrative support to clients. Resolve customer service inquiries through research and interactions with carriers or agents. Handle mid- or lower-level client contacts, respond to questions, and maintain logs. Market new and renewal accounts according to company procedures. Evaluate proposals, prepare renewals and client presentations, and assist in RFP responses. May guide Customer Service Reps or administrative support staff.

About You

Requirements:

• High School Diploma/GED and 1+ years of related experience.

Preferred:

• Appropriate license

Behaviors:

• Understanding of the insurance brokerage business and customer service processes/tasks

Compensation and benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher contributions
• Life insurance paying 4x your basic salary, up to 10x
• Income protection covering up to 50% of your annual income, with top-up options
• Health cash plan or private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan at a discount
• Share incentive plan, HMRC approved
• Critical illness cover
• Discounted gym memberships at over 3,000 gyms
• Season ticket loans
• Access to discount vouchers for shopping
• Emergency family care
• And more...

Inclusion and Diversity

Inclusion and diversity are core to our business. Gallagher has a long-standing commitment to sustainability and community support. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We are committed to making our recruitment process inclusive and accessible, supporting employees with disabilities or health conditions. If you need reasonable adjustments, contact [e-mail]. We are proud to be a Living Wage employer and oppose discrimination based on any protected characteristic. Gallagher provides equal employment opportunities and reasonable accommodations to qualified individuals with disabilities.