Account Handler

Arthur J. Gallagher & Co.; Glasgow; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company where you can leverage your problem-solving skills in a dynamic risk management environment. As part of a global brokerage team, you will play a vital role in supporting clients and ensuring their needs are met. With a focus on collaboration and excellence, this position offers the chance to grow within a diverse team dedicated to building a legacy of trust. Enjoy a competitive salary and a range of benefits that prioritize your well-being and professional development.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance covering up to 10x salary

Health cash plan or private medical insurance

Three paid volunteering days annually

Employee Stock Purchase plan

Discounted gym memberships

Season ticket loan

Emergency family care support

Qualifications

• 1+ years of related experience in customer service or insurance.
• Understanding of insurance brokerage processes.

Responsibilities

• Assist Account Managers and Brokers with client servicing.
• Provide administrative support and resolve customer inquiries.

Skills

Customer Service

Insurance Brokerage Knowledge

Problem-Solving

Education

High School Diploma/GED

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Assist Account Managers, Account Executives, Producers, and Brokers in servicing a designated group of clients or a book of business related to marketing, claims, administration, and sales. Typically assigned to accounts with less complex needs and no renewal goals. Under the guidance of more senior staff, provide administrative support to clients, resolve customer service inquiries requiring research and interaction with carriers or agents, and respond to client questions. Market new and renewal accounts, evaluate proposals, prepare renewals and client presentations, and assist in RFP responses. May guide Customer Service Reps or administrative support staff.

About you

Requirements:

• High School Diploma/GED and 1+ years of related experience.

Preferred:

• Relevant license

Behaviors:

• Understanding of the insurance brokerage business and customer service processes/tasks

Compensation and benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits.

Minimum core benefits include:

• At least 25 days holiday plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher contributions
• Life insurance covering 4x your basic salary, up to 10x
• Income protection covering up to 50% of your income, with top-up options
• Health cash plan or private medical insurance

Additional benefits include:

• Three paid volunteering days annually
• Employee Stock Purchase plan at a discount
• Share incentive plan, HMRC approved
• Critical illness cover
• Discounted gym memberships across 3,000 gyms
• Season ticket loan
• Access to discounted vouchers for shopping and services
• Emergency family care support

We value inclusion and diversity

Inclusion and diversity are central to our organization, supporting our long-standing commitment to sustainability and community engagement. Gallagher embraces diverse identities, experiences, and talents to better serve clients and communities. We are committed to an inclusive recruitment process and supporting employees with disabilities or long-term health conditions. For reasonable adjustments during recruitment, contact [e-mail]. Gallagher is a Living Wage employer and opposes discrimination based on protected characteristics, ensuring equal employment opportunities for all.